Customer Service Executive-Loan Center

IDFC FIRST Bank


Date: 1 day ago
City: Delhi, Delhi
Contract type: Full time
Job Requirements

Job Title – Customer Service Executive

Place of work - Delhi

Business Unit - Retail Banking

Function - Customer Experience

Job Purpose

The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company.

Responsibilities

Roles & Responsibilities:

  • Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.
  • Set a clear mission of enhancing Service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement.
  • Develop service procedures, policies and standards. Analyze MIS and enhance productivity and keep accurate records and document customer service actions and discussions.
  • Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
  • Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.
  • The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention.
  • Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.
  • Explore business opportunities and faster resolution time with appropriate close looping.
  • Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.
  • Improving brand image on complaints and grievance handling mechanism.

Educational Qualifications

Graduate - Any

Experience

Minimum 0-2 years into Customer Service

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

AWS Network Engineer

Minfy, Delhi, Delhi
1 day ago
Key ResponsibilitiesDesign, implement, and manage scalable, secure, and high-performing network infrastructure in AWSConfigure and manage VPCs, Subnets, Route Tables, NAT Gateways, Transit Gateways, and VPNsManage network security groups, NACLs, and firewall configurationsWork closely with cloud architects and DevOps teams to ensure network solutions align with application needsTroubleshoot network issues and optimize network performanceEnsure compliance with best practices and security standardsRequired...

VP, Analytics – Product Insights & Optimization(L12)

Synchrony, Delhi, Delhi
4 days ago
JOB_POSTING-3-72233-3Job DescriptionRole Title : VP, Analytics – Product Insights & Optimization (L12)Company OverviewSynchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.We have recently been...

Sr. Healthcare Executive

Pfizer, Delhi, Delhi
1 week ago
Customer facing colleague. Need to meet the assigned set of HCPs as per he decided frequency to promote and establish the concept of company productsPfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.Sales