Customer Service Executive Jobs in Tata Communications - Kolkata, West Bengal, India

Job Requirements

Job Title: Customer Service Executive Jobs in Tata Communications - Kolkata

Company Name: Tata Communications

Location: Kolkata, West Bengal, India

Salary: Best in Industry

Qualification: Bachelor's degree in a related field preferred

Experience: 0 - 4 years of Customer Service Experience

Job Description

Tata Communications is excited to announce openings for Customer Service Executives in Kolkata, West Bengal. This role is perfect for individuals who are passionate about providing exceptional customer service and are eager to join a leading global company. As a Customer Service Executive at Tata Communications, you'll play a crucial role in delivering top-notch support to our customers, ensuring their needs are met with efficiency and professionalism.

Responsibilities

• Customer Interaction: Handle inbound and outbound calls with professionalism and courtesy as a Customer Service Executive at Tata Communications.
• Issue Resolution: Address and resolve customer inquiries, complaints, and issues effectively.
• Information Provision: Provide accurate details about Tata Communications' products, services, and policies.
• Data Entry: Maintain and update customer records accurately in Tata Communications' CRM system.
• Follow-Up: Conduct follow-up calls to ensure complete customer satisfaction.
• Problem-Solving: Utilize problem-solving skills to address and resolve customer issues in a timely manner.
• Reporting: Document and report customer interactions and feedback to the management team at Tata Communications.
• Team Collaboration: Work closely with team members to achieve department goals and enhance service quality.
• Service Improvement: Contribute to process improvements based on customer feedback.
• Adherence to Policies: Follow Tata Communications' policies and procedures to ensure compliance during all customer interactions.
  
  

Requirements

• Education: Bachelor’s degree in a related field is preferred.
• Experience: 0 - 4 years of experience in customer service or similar roles.
• Communication Skills: Excellent verbal and written communication skills in English.
• Customer Focus: Strong focus on delivering exceptional customer service and maintaining high levels of satisfaction.
• Problem-Solving: Ability to effectively resolve customer issues.
• Technical Skills: Basic proficiency in computer use and familiarity with CRM software.
• Adaptability: Ability to adapt to changing customer needs and work in a dynamic environment.
• Team Player: Ability to collaborate with team members to achieve common goals.
  
  

Benefits

• Competitive Salary: Enjoy a salary that is among the best in the industry, reflecting your value and contributions to Tata Communications.
• Career Growth: Benefit from professional development opportunities and career advancement within Tata Communications.
• Health Benefits: Comprehensive health benefits to support your well-being while working with Tata Communications.
• Work-Life Balance: A supportive work environment that values work-life balance and employee satisfaction.
  
  

If you're ready to embark on a rewarding career as a Customer Service Executive at Tata Communications in Kolkata, apply now! Join us and be part of a global leader in communication services where your skills and dedication are valued.