Customer Service Executive in Thane
Rio Moving
Date: 3 weeks ago
City: Thāne, Maharashtra
Contract type: Full time
Key Responsibilities
- Customer Interaction: Handle phone calls, emails, and text messages, responding to inquiries about moving services, pricing, scheduling, and negotiations.
- Booking Management: Process new bookings, manage appointment schedules, and ensure accurate record-keeping of customer information and move details.
- Complaint Resolution: Address customer concerns and complaints in a professional and timely manner, escalating issues when necessary.
- Information Provision: Provide clear and accurate information about moving services, procedures, and potential issues that may arise during the move.
- Communication: Keep customers informed about their move's progress, including scheduling changes, arrival times, and any unexpected delays.
- Record Keeping: Maintain detailed records of customer interactions, inquiries, and resolutions, ensuring accurate documentation for future reference.
- Customer Satisfaction: Strive to exceed customer expectations by providing exceptional service and building strong relationships.
- Process Improvement: Identify areas for process improvement based on customer feedback and suggest solutions to enhance the overall customer experience.
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