Customer Service Executive in Thane
Rio Moving
Date: 3 weeks ago
City: Thāne, Maharashtra
Contract type: Full time
Key Responsibilities
- Respond to inquiries via calls, emails, and messages regarding services, pricing, schedules, and negotiations.
- Handle new bookings, maintain appointment calendars, and ensure accurate entry of customer and move-related information.
- Address and resolve customer complaints professionally, escalating complex issues when required.
- Communicate service details, procedures, and potential challenges related to moving.
- Keep customers updated on move progress, including schedule changes, arrival times, and any delays.
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