Customer Service Executive in Navi Mumbai
ITCube Solutions (A 1Point1 Company)
Date: 10 hours ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
As a Customer Service Executive at Iqra 1Point1 Solutions Ltd, you will be responsible for providing exceptional customer service to our clients. Your role will involve communicating with customers through various channels to address their inquiries, resolve issues, and ensure their satisfaction with our products and services. Your proficiency in both written and spoken English will be crucial in effectively communicating with customers.
Key Responsibilities
About Company: 1Point1 Solutions Ltd is a full-stack solutions provider across BPO, KPO, IT Services, Technology & Transformation, and Analytics. Over the last two decades, the company has established its expertise in offering comprehensive solutions across technology, accounting, skill development, and analysis to clients in a wide variety of sectors.
One Point One USA Inc, the organization's wholly-owned subsidiary in Delaware in the United States marks its international foray while the acquisition of IT Cube Solutions has already strengthened its presence in England, Netherlands, Germany, Kuwait, Oman, UAE, Qatar, India, Singapore, and Australia, apart from the US. Led by Founder-Chairman Akshay Chhabra, the company serves a growing clientele across Banking and Finance, Retail and E-commerce, Consumer Durables & FMCG, Travel & Hospitality, and Insurance & Healthcare with a 5,600+ strong team.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product information, pricing, and order processing.
- Troubleshoot and resolve customer complaints and issues to ensure customer satisfaction.
- Coordinate with other departments to address customer concerns and provide solutions.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate team members for resolution.
- Continuously strive to improve customer service processes and procedures to enhance the overall customer experience.
About Company: 1Point1 Solutions Ltd is a full-stack solutions provider across BPO, KPO, IT Services, Technology & Transformation, and Analytics. Over the last two decades, the company has established its expertise in offering comprehensive solutions across technology, accounting, skill development, and analysis to clients in a wide variety of sectors.
One Point One USA Inc, the organization's wholly-owned subsidiary in Delaware in the United States marks its international foray while the acquisition of IT Cube Solutions has already strengthened its presence in England, Netherlands, Germany, Kuwait, Oman, UAE, Qatar, India, Singapore, and Australia, apart from the US. Led by Founder-Chairman Akshay Chhabra, the company serves a growing clientele across Banking and Finance, Retail and E-commerce, Consumer Durables & FMCG, Travel & Hospitality, and Insurance & Healthcare with a 5,600+ strong team.
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