Customer Service Executive in Navi Mumbai, Mumbai
Wehire Talent Solutions
Date: 2 weeks ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
Key responsibilities
- Interact with customers via phone, email, and live chat to address inquiries and resolve issues.
- Provide personalized assistance to ensure customer satisfaction and retention.
- Update customer accounts and maintain accurate records of interactions.
- Collaborate with other departments to escalate and resolve complex customer issues.
- Identify opportunities to improve customer experience and provide feedback to management.
- Stay up-to-date on company products and services to effectively assist customers.
- Demonstrate exceptional communication skills and professionalism in all interactions.
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