Customer Service Executive in Indore, Ahmedabad, Rajasthan, Bhopal, Udaipur

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At Saleshandy, we’re creating a future-ready outreach platform to eliminate manual processes and help businesses consistently generate more leads. Since our founding in 2016, we’ve been a bootstrapped yet profitable company, powered by a team of 65+ passionate individuals dedicated to delivering an exceptional customer experience. Our customer team currently supports 4,000+ customers worldwide with a dedicated group of 7 members.

As our customer base grows, we’re expanding our team to enhance availability and deliver faster responses across multiple time zones. If you customer-obsessed, passionate, and driven by a strong work ethic; this opportunity is perfect for you!

Key Responsibilities

• Assist customers using the company’s product by responding to inbound queries.
• Conduct web conferencing sessions with users to guide them in using the product effectively.
• Educate customers on product features, functionality, and potential upgrades to ensure their satisfaction.
• Maintain high service standards, going the extra mile to guarantee customer satisfaction and retention.
• Address and resolve customer requests and complaints promptly.
• Provide weekly updates to the support manager, including a report on your performance metrics.
• Work with product, marketing, and sales teams to share insights that shape strategies.
• Directly impact customer satisfaction, retention, and company growth.
• Organize webinars, virtual meetups, and share best practices to build a customer community.
• Focus on goals like faster response times, higher CSAT scores, and increased product adoption.
  
  

You Should Have

Excellent communication and writing skills

Great problem-solving abilities

Self-driven and proactive nature

Patience when handling tough cases

Ability to learn new tools and technologies

Knowledge of customer success processes

Agile approach and being coachable at all times

Passion for talking to customers all day, every day

Ability to explain complex topics in easy-to-understand and concise language [English]

Ambition, eagerness, and the will to learn and improve upon your own skills

Why should you join Saleshandy?

Opportunity to work with customers across the globe

Opportunity to grow into leadership roles within the customer success team as the company scales

An open culture to ensure the best ideas win!

Be a part of the learning culture

Other Perks

Leverage the benefits of working in a product-based company

Personal Development — an annual budget for books, courses, and conferences

Medical Insurance — we offer health insurance allowance to all teammates

Annual team retreats — to amp up the entire team's energy every year, we take a retreat and you will decide on the place.

About Company: Saleshandy is a sales engagement platform that enables sales teams to scale their email outreach operations seamlessly.

Campaigns on Saleshandy are the easiest way to schedule and send hundreds (or thousands) of multi-stage automated follow-up emails to your leads at once. You can personalize your email campaign using merge tags, and have automated follow-ups sent based on engagement (open or clicks) on the last email. You can schedule these emails to go out in your recipient's time zone too, so your emails don't get buried in their inbox.

Saleshandy has one-click integrations with Outlook and Gmail, along with SMTP connections to all other email services. You can also automate your sales operations by connecting Saleshandy with Zapier via a webhook and integrate with 3000+ apps and services, including Hubspot, Salesforce, Slack, etc.