Customer Service Executive - Customer Service Operations
Tata Communications
Date: 2 weeks ago
City: Pune, Maharashtra
Contract type: Full time
About The Company
TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Job Description:
Customer Service Executive
Position Summary(Key Objectives/Purpose of the Job)*
NTAC SME
Major Responsibilities*
Providing L2 and L3 Support and ensure NW and system uptimes
Interlocks and coordination with cross functional teams for issue resolution.
Handling the escalated customer and SD related issues and providing L2 and L3 support.
Network Major event handling and tracking with regular update on resolution
Network level restoration
Extending support for IOR execution and new augmentation
Presenting the network/system performance to the management
Vendor Management and vendor performance evaluation
EMS/NMS Server upgrade ,performance monitoring & user management.
Qualification – Necessary requirement
"Degree in ECE/EE or BCA/MCA or equivalent from any recognized institution/university
Certification in any specialization will be added advantage"
Experience – Necessary requirement
3 to 4 years of experience in the transmission.
Skill Requirements(Top 5) - Include Skills requirement in Domain, Leadership and Behavioural
Very good knowledge in SDH/DWDM/OTN technologies
Familiar in troubleshooting OSP/ISP/Infra issues
Hands on SDH/DWDM/OTN equipment's like Alcatel/NEC/Huawei/ECI/Tejas, Adva /Cisco/Ciena EMS/NMS
Good concepts in NW design, DCN and Sync deployment
Can handle team size of 5-8 and proactive in approach
Good interpersonal & communication skills.
TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Job Description:
Customer Service Executive
Position Summary(Key Objectives/Purpose of the Job)*
NTAC SME
Major Responsibilities*
Providing L2 and L3 Support and ensure NW and system uptimes
Interlocks and coordination with cross functional teams for issue resolution.
Handling the escalated customer and SD related issues and providing L2 and L3 support.
Network Major event handling and tracking with regular update on resolution
Network level restoration
Extending support for IOR execution and new augmentation
Presenting the network/system performance to the management
Vendor Management and vendor performance evaluation
EMS/NMS Server upgrade ,performance monitoring & user management.
Qualification – Necessary requirement
"Degree in ECE/EE or BCA/MCA or equivalent from any recognized institution/university
Certification in any specialization will be added advantage"
Experience – Necessary requirement
3 to 4 years of experience in the transmission.
Skill Requirements(Top 5) - Include Skills requirement in Domain, Leadership and Behavioural
Very good knowledge in SDH/DWDM/OTN technologies
Familiar in troubleshooting OSP/ISP/Infra issues
Hands on SDH/DWDM/OTN equipment's like Alcatel/NEC/Huawei/ECI/Tejas, Adva /Cisco/Ciena EMS/NMS
Good concepts in NW design, DCN and Sync deployment
Can handle team size of 5-8 and proactive in approach
Good interpersonal & communication skills.
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