Customer Service Executive - AMD
Akasa Air
Date: 6 days ago
City: Ahmedabad, Gujarat
Contract type: Full time
Job Summary : Responsible for check-in, Reservations, ticketing, Special category passenger handling, Boarding Gate functions under the supervision of Duty officers / Duty Managers.
Key Responsibilities
Should be Graduate.
Location: Ahemdabad Airport
Akasa Air does not solicit or accept any form of payment from candidates or institutions during its recruitment process. Any such claims are fraudulent and should be disregarded.
Individuals engaging with unauthorized entities do so at their own risk. We encourage you to report any such incidents to [email protected] for appropriate action.
Key Responsibilities
- Accepting reservation and issuance of tickets at airport ticketing counters.
- Smile, greet customers when they approach for checking or any query.
- Checking of customer’s identity and checking them and their baggage for the flight, correctly recording of all weights and items which are to be put into the aircraft.
- Profiling of customers at checking, brief them on DG regulations and security banned articles in checked or hand baggage.
- Accept registered baggage and check if any visible damage and get LRT signed, customer to be informed about the liability and charge excess baggage (in case of exceeding normal baggage allowance).
- Announcement of boarding, updating of FIDs, attending queries of customers, Reconciliation of checked in passengers at the boarding gates.
- Coordinate for connecting customers, their location and take advise / instruction from red cap, duty manager if flight has to be delayed to accept them.
- Strict adherence to company policies, ensure properly groomed at all times.
- Not under influence of alcohol or banned substance.
- Ensure adherence to policies and procedures as laid down in the GOM.
- Effective use of ramp equipment, guiding blue collar teams for quick turnaround of aircraft.
- Carry out gate boarding functions like zone wise boarding, BGR and manual boarding in case of systems down.
- Secure, safe, punctual handling of customers, baggage, crew as applicable by organizing and controlling the terminal operations.
- Ensure all communication, operational or administration are actioned promptly.
- Responsible for reporting to the superior’s occurrences, events, violations and acts that may affect safety, security and company reputation.
- Procedure is followed for the carriage of arms and ammunition, HUM, DGR etc.
- Communication Skills
- Team Player
- Knowledge of regulatory compliances
- 1-3 years of experience in Customer Service
- Experience in aviation
Should be Graduate.
Location: Ahemdabad Airport
Akasa Air does not solicit or accept any form of payment from candidates or institutions during its recruitment process. Any such claims are fraudulent and should be disregarded.
Individuals engaging with unauthorized entities do so at their own risk. We encourage you to report any such incidents to [email protected] for appropriate action.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Sr Auditor
Kraft Heinz,
Ahmedabad, Gujarat
4 days ago
Job DescriptionSr AuditorLocation(s)Ahmedabad - Venus Stratum GCCKraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Client Servicing , Relationship Manager , Ahmedabad, 15
TradeIndia.com - Infocom Network Private Limited,
Ahmedabad, Gujarat
5 days ago
You will be responsible for closing sales deals via Client Visit and maintaining good customer relationships.An effective sale representative must be an excellent communicator and have superior people skills.They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.Contact potential or existing customers to inform them about a product or service.Answer Questions...
Manager - Business Loans
Bajaj Finserv,
Ahmedabad, Gujarat
6 days ago
Location Name: AhmedabadJob PurposeTo provide customized lending solutions for business loans, empowering clients to achieve their financial goalsDuties And ResponsibilitiesIdentify and target potential clients for business loans through channel partners/open market sourcing.Build, retain and maintain strong relationships with Clients/Channel partners to generate business.Effectively engage with credit, operations & risk team to streamline the loan approval process and enhance customer experience.Guide...
