Customer Service Engineer ( Pune )

Key Responsibilities:

Installation and Setup: Install and configure medical equipment such as Biochemistry analyzers, Immunology analyzers ( In-Vitro systems) and diagnostic tools at healthcare facilities (hospitals, clinics, etc.).

Maintenance and Calibration: Perform regular preventative maintenance, calibration, and testing of medical devices to ensure their accurate functionality and compliance with manufacturer specifications and regulatory standards.

Troubleshooting and Repair: Respond to service calls for malfunctioning or broken equipment, diagnose issues, and repair medical devices quickly to minimize downtime and impact on patient care.

Customer Support: Provide technical support and training to healthcare staff on how to properly use and maintain medical devices. Assist healthcare professionals with understanding device features and troubleshooting simple issues.

Documentation: Maintain detailed service reports, including records of repairs, inspections, calibration, and maintenance performed on each device. Ensure compliance with regulatory standards by accurately documenting all service activities.

Emergency Service: Provide on-site emergency repairs or troubleshooting when medical devices fail or malfunction, ensuring minimal disruption to medical services. This may also involve travelling to outstation on emergency basis.

Inventory Management: Manage spare parts and tools for medical equipment repairs. Ensure that the required parts are available and stocked and maintain accurate inventory records.

Field Reporting: Provide feedback and reporting to the management team regarding the status of devices, common issues, and trends that may require attention or improvement.

Customer Relationship Management: Build and maintain strong relationships with healthcare providers, hospital staff, and other stakeholders to ensure high-quality customer service and satisfaction.

Travel: Travel to various healthcare facilities to service equipment as required. This may include local and regional travel and the possibility of overnight stays depending on the service area.

Required Skills and Qualifications:

Education: A Bachelor's degree or Associate’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related technical field. Relevant certifications in medical equipment or healthcare technology are often preferred. ( Except Civil and Mechanical engg).

Technical Knowledge: Strong knowledge of medical devices, electronics, and mechanical systems. Familiarity with medical device troubleshooting, calibration, and repair techniques.

Problem Solving: Excellent diagnostic and problem-solving skills to identify and resolve issues quickly and efficiently.

Customer Service Skills: Ability to interact with healthcare professionals in a professional and supportive manner. Strong communication skills to explain technical concepts in a way that is easily understood by non-technical staff.

Attention to Detail: Ability to follow detailed procedures and documentation requirements, ensuring that all maintenance and repair activities meet regulatory standards.

Computer Skills: Proficiency in using diagnostic tools, software for device management, and basic computer skills for reporting and data entry.