Customer Service Engineer
PerkinElmer
Date: 2 weeks ago
City: Vadodara, Gujarat
Contract type: Full time
- Responsibilities
- To fulfill aftersales needs of customers in the assigned territory
- To Maintain response time & downtime as per the SLA to assigned customers.
- Accountable for instruments installation and Warranty service in the Field.
- Accountable for Billable service and promote the service contracts.
- Accountable for Accessories & generating lead for Consumables sales.
- Develop and deliver a productivity strategy that contributes quarterly impacts to the business.
- Deliver actionable data driven insights to explore new areas of operational excellence.
- Ensure all in-field activities are carried out safely complying with company environmental Health & Safety (EHS) guidelines and procedures.
- Perform field service as advised by the Group Leader, carrying out repairs, maintenance and installation of instrumentation and their accessories.
- Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
- Develop Junior Engineers on handling equipment’s and customers.
- Execute preventive maintenance calls as scheduled.
- Align personal working practices with the department’s performance targets.
- Actively demonstrate compliance with all team targets.
- Maintain personal service spares issued and inventory records to the highest standard.
- Ensure all anomalies are quickly and effectively reported and resolved.
- Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
- Make returns of all fully completed service documentation, Service Reports, Expenses Claims, daily.
- To ensure that quality standards are maintained while servicing the equipment.
- To maintain good communication at all relevant levels of customer organization.
- In case, customer gives poor rating while taking feedback about our services, necessary support must be taken from colleagues and ensure that customer complaint is resolved.
- To continuously update the technical knowledge of products.
- To develop applications knowledge.
- To develop soft skills related to communication, selling and customer management.
- To support all colleagues as and when necessary, aligning to objectives of organization growth.
- To help Service Sales by following up on contract status, Account Receivables and promoting Upgrades/Accessories/Consumables.
Education: Any graduate/postgraduate preferably Science
Required work experience:
- Should have more than 6-8 years of experience in the relevant field.
- Experience in a Customer Service Environment
- Background in Electronics preferably gained in a high technology service.
- environment, with an understanding of analytical or clinical instrument applications.
Strategic Perspective:
- Provides innovative growth ideas.
- Collaborates well across PKI.
- Develop Service coverage and sales plan (customers)
- Provides inspirational leadership.
- Strong communication/presentation skills
- Attracts/develops/retains high potential/ performing teams.
- Collaborates well with all PKI organizations
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Manager-Retail Store Operations
Vodafone Idea Limited,
Vadodara, Gujarat
4 hours ago
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards...
Executive -Analytical Development
SUN PHARMA,
Vadodara, Gujarat
2 days ago
Responsible to work as per the organizational compliance requirement. Responsible to develop the method for different quality attributes for complex injectable drug products like Liposomes, Ophthalmic Drug product. Responsible to perform method validation & verification Responsible to perform analysis of drug product by using different analytical techniques like HPLC, GC, UV, and other relevant techniques. Responsible to perform Identification, Investigation...
Quality Analyst - Windmill Blade
Reliance Industries Limited,
Vadodara, Gujarat
3 days ago
JOB DESCRIPTION Job Role: Analyst QA/QC Job Role ID: SECTION I: BASIC INFORMATION ABOUT THE JOB ROLE Outlines the count of employees reporting and financial and geographic scope of the role Job Role Variant Analyst QA/QC Manager Job Position Chemist Job Position ID Job Family Grade/Level Value Stream Asset Operations Quality Management Sub-Job Family QA/QC Location SECTION II: PURPOSE OF...
