Customer Service Engineer
PerkinElmer
Date: 8 hours ago
City: Vadodara, Gujarat
Contract type: Full time
- Responsibilities
- To fulfill aftersales needs of customers in the assigned territory
- To Maintain response time & downtime as per the SLA to assigned customers.
- Accountable for instruments installation and Warranty service in the Field.
- Accountable for Billable service and promote the service contracts.
- Accountable for Accessories & generating lead for Consumables sales.
- Develop and deliver a productivity strategy that contributes quarterly impacts to the business.
- Deliver actionable data driven insights to explore new areas of operational excellence.
- Ensure all in-field activities are carried out safely complying with company environmental Health & Safety (EHS) guidelines and procedures.
- Perform field service as advised by the Group Leader, carrying out repairs, maintenance and installation of instrumentation and their accessories.
- Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
- Develop Junior Engineers on handling equipment’s and customers.
- Execute preventive maintenance calls as scheduled.
- Align personal working practices with the department’s performance targets.
- Actively demonstrate compliance with all team targets.
- Maintain personal service spares issued and inventory records to the highest standard.
- Ensure all anomalies are quickly and effectively reported and resolved.
- Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
- Make returns of all fully completed service documentation, Service Reports, Expenses Claims, daily.
- To ensure that quality standards are maintained while servicing the equipment.
- To maintain good communication at all relevant levels of customer organization.
- In case, customer gives poor rating while taking feedback about our services, necessary support must be taken from colleagues and ensure that customer complaint is resolved.
- To continuously update the technical knowledge of products.
- To develop applications knowledge.
- To develop soft skills related to communication, selling and customer management.
- To support all colleagues as and when necessary, aligning to objectives of organization growth.
- To help Service Sales by following up on contract status, Account Receivables and promoting Upgrades/Accessories/Consumables.
Education: Any graduate/postgraduate preferably Science
Required work experience:
- Should have more than 6-8 years of experience in the relevant field.
- Experience in a Customer Service Environment
- Background in Electronics preferably gained in a high technology service.
- environment, with an understanding of analytical or clinical instrument applications.
Strategic Perspective:
- Provides innovative growth ideas.
- Collaborates well across PKI.
- Develop Service coverage and sales plan (customers)
- Provides inspirational leadership.
- Strong communication/presentation skills
- Attracts/develops/retains high potential/ performing teams.
- Collaborates well with all PKI organizations
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Junior Painting Artist in Vadodara
PixaCrafts,
Vadodara, Gujarat
4 days ago
Key Responsibilities Paint and finish 3D models, toys, and idols based on design references or custom requests Apply base coats, highlights, shading, and detailed effects using brushes, airbrushes, or other tools Mix and match paint colors to achieve accurate and consistent finishes Collaborate with designers, sculptors, and production staff to ensure high-quality results Follow safety protocols and maintain a clean,...
Technical Design Engineer in Vadodara
Suyog Electricals Ltd. (SEPL_Cables),
Vadodara, Gujarat
1 week ago
Company: SEPL Cables (Suyog Electricals Limited). We are looking for a technically sound and detail-focused technical design engineer (technical executive) to support the design, development, and documentation of electrical cables. The ideal candidate should have a strong foundation in cable construction, technical drawings, and standards compliance. This back-office role involves preparing specifications, datasheets, and custom designs as per client or...
Social Media Marketing Internship in Vadodara
Novus Ark,
Vadodara, Gujarat
1 week ago
Selected Intern's Day-to-day Responsibilities IncludeRoles and Responsibilities:Manage and update clients social media profiles on platforms such as Facebook, Instagram, Twitter, and LinkedIn.Create and curate content for social media posts, including graphics, images, and captions.Monitor social media trends and engage with the online community.Assist in developing social media strategies to increase brand awareness and engagement.Collaborate with the marketing team to align...
