Customer service Engineer

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.

Join us! We Make Real What Matters. This Is Your Role

• Engineer qualifications – Diploma / BE, B-tech in Electrical Engineering or Electronics engineering
• The candidate must be expert in commissioning, trouble shooting on Simocode, soft starter & other LV communication
  
  

capable products.

• Engineer must be willing to travel extensively for service sites.
• Must be expert in commissioning of Simocode on various communication protocol.
• Must have elementary knowledge on network validation, Profibus and Modbus protocols and its routing.
• Must be having 3-4 years of experience of Service experience on EP products.
• Should be expert in ACB servicing & troubleshooting.
• To provide service support to customer at a short notice & ensure customer delight.
• Handling of service business portfolios (Service contract, retrofit, spare parts, repairs)
• Monitoring of Service KPIs.
• To provide lead generation to service sales team for business growth.
• To monitor and take actions on AMCs, open calls, escalated cases, service business targets.
• Compliance to EHS and statutory requirements during site execution.
  
  

WE’VE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU?

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow

Find out more about department at: http://www.siemens.co.in/about-us/siemens-financial-services-equipment-financing.htm and about Siemens at: www.siemens.com/careers