Customer Service Associate in Navi Mumbai

Key Responsibilities

• Engage with inquiries promptly: Respond to incoming calls, WhatsApp messages, or website leads with a polite and informative approach, ensuring a warm first impression
• Understand buyer needs: Carefully listen and gather key information about the customer’s location preference, budget, and property type to offer relevant suggestions
• Provide accurate project details: Share verified information regarding available inventory, project amenities, RERA status, pricing, and current offers
• Maintain client records: Enter and update customer information in CRM systems or Excel sheets regularly for tracking lead status and follow-ups
• Follow-up consistently: Make timely outbound calls to follow up on past inquiries, remind clients about site visits, or share new matching property options
• Resolve initial queries: Answer questions related to project brochures, documentation, location routes, builder reputation, or loan partners clearly
  
  

About Company: BNM Business Solutions LLP is one of the fastest-growing channel partners in the real estate industry, having its present in the industry for 5 years. BNM combines the power of information with the organization's deep understanding of the real estate sector to simplify, transparently show, and increase trust in the home-buying process. Our team understands the difficulty and pain associated with the home-buying process, which is why we are here to guide you through our technology-enabled tools, find the right property in your desired location within budget, and provide all the on-the-ground support. Besides providing information on different localities and properties, the company also assists with initial project evaluation. From closing, we ensure a smooth and happy home-buying experience for thousands of families.