Customer Service Assistant

Kotak Life


Date: 3 weeks ago
City: Mumbai, Maharashtra
Contract type: Full time

Role: Customer Service Assistant (Voice Process)

Job Title: Assistant Manager

Work Location: Goregaon (East), Mumbai.

Education: Graduate

Experience: 1 - 4 years +


  • Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
  • Identify customer needs and service accordingly
  • Update internal database with information about technical issues and useful discussions with customers
  • Co-ordination with other internal teams/departments to provide customer resolution to query or request
  • Inform customers about new features and functionalities and Promote digital channels of service
  • Timely Follow up with customers to ensure their queries and technical issues are resolved
  • Maintain customer centricity at the core of all transactions
  • Support a positive work place environment adhering to organizational policies


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