Customer Service Assistant

Do you have retail or hospitality experience? Like working in a team in a customer focused role? If so, we are interested in hearing from you.

We have an exciting opportunity to join the Front of House Team at Health Services Library situated within Southampton General Hospital as a Customer Services Assistant. The successful candidate will deliver a high quality and professional customer service to everyone who interacts with any of our Library services. You will form part of the University Library Enquiries team where you will answer customer queries in person, over the phone and in an online environment. You will be expected to move between sites if required.

Salary is between £25,249 to £26,707 pro rata per annum. As the successful candidate you will be entitled to 20 days annual leave per year (pro rata) plus University Closure Days, a contributory pension scheme and a structured training program are also some of the benefits of this role.

Candidates who are invited to interview will be asked to undertake a short IT and comprehension task as part of the interview process.

This position is being offered on a part-time (26 hours per week), permanent basis.

The Following Shift Pattern Is Available

Monday – Thursday 13:45-20:15

Working At The University Of Southampton

Check out the staff benefits and why you should join us at The University of Southampton!

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Further Details

• Job Description and Person Specification
  
  

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or [email protected] quoting the job number.

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