CUSTOMER RELATIONSHIP MANAGER- NOIDA

Job Title: Customer Relationship Manager

Experience: 8 - 15 years

Location: M.G. Road, Agra

Job Description

We are looking for an experienced and customer-focused professional to join our team as a Customer Relationship Manager. As a Customer Relationship Manager, you will play a pivotal role in fostering positive relationships with our customers, ensuring their satisfaction, and driving customer loyalty. The ideal candidate should have a proven track record in customer relationship management, excellent communication skills, and a passion for delivering exceptional customer experiences.

Roles And Responsibilities

• Customer Engagement:
• Build and maintain strong, positive relationships with customers through regular communication and engagement.
• Proactively reach out to customers to gather feedback and address concerns.
• Customer Satisfaction:
• Monitor and assess customer satisfaction levels through surveys, reviews, and direct interactions.
• Implement strategies to enhance overall customer satisfaction and loyalty.
• Issue Resolution:
• Act as a point of contact for customer inquiries, concerns, and escalations.
• Work closely with internal teams to address and resolve customer issues promptly.
• Upselling and Cross-selling:
• Identify opportunities for upselling and cross-selling of products or services to existing customers.
• Collaborate with sales and marketing teams to implement targeted campaigns.
• Customer Retention:
• Develop and execute customer retention strategies to reduce churn and increase customer lifetime value.
• Implement loyalty programs and incentives.
• Communication:
• Communicate product updates, promotions, and relevant information to customers.
• Provide clear and timely information to customers regarding their inquiries.
• Documentation and Reporting:
• Maintain accurate and detailed records of customer interactions and transactions.
• Generate regular reports on customer satisfaction and engagement metrics.
  
  

Qualifications

• Education:
• Bachelor's degree in Business, Marketing, or a related field.
• Master degree will get an advantage.
• Experience:
• 8 to 15 years of experience in customer relationship management roles.
• Proven track record of successfully managing and retaining customer accounts.
• Communication Skills:
• Excellent verbal and written communication skills.
• Ability to communicate effectively with customers and internal teams.
• Problem-Solving:
• Strong problem-solving skills with the ability to address customer issues and find satisfactory solutions.
• Empathy:
• Empathetic and customer-focused approach in understanding and addressing customer needs.
• Sales Acumen:
• Basic understanding of sales processes and the ability to identify upselling and cross-selling opportunities.
• CRM Software:
• Proficiency in using Customer Relationship Management (CRM) software.
  
  

Interested candidates can share their resume at [email protected] / [email protected]