Customer Relationship Manager
ICICI Lombard
Date: 2 weeks ago
City: Panvel, Maharashtra
Contract type: Full time
Job Description
Roles and Responsibilities
Skills Required
SIMRAN KAUR MAAL : [email protected]
Role: Customer Retention - Voice / Blended
Industry Type: Insurance
Department: Customer Success , Service Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education UG: Any Graduate
This job is provided by Shine.com
Roles and Responsibilities
- Manage customer relationships through effective communication, empathy, and problem-solving skills.
- Handle incoming calls from customers to resolve their queries and concerns in a timely manner.
- Provide accurate information on products/services offered by the company to meet customer needs.
- Identify opportunities to upsell/cross-sell relevant products/services based on customer requirements.
- Escalate complex issues to senior team members or supervisors when necessary.
- 0-4 years of experience in BPO voice process, customer handling, or related fields.
- Excellent English language proficiency with good verbal and written communication skills.
- Ability to work in a fast-paced environment with multiple priorities simultaneously.
- Strong analytical skills for resolving customer complaints efficiently.
Skills Required
- EXCELLENT COMMUNICATION IN ENGLISH
- GRADUATION MANDATORY
- GOOD THOUGHT PROCESS
- SHIFT TIMING : MALE : 7:00AM TO 12:30AM + NIGHT SHIFTS (ANY 9.30 HRS SHIFT)
- WEEK-OFF : 5 DAYS WORKING 2 DAY ROTATIONAL OFF
- SALARY : AS PER THE YEARS OF EXPERIENCE
SIMRAN KAUR MAAL : [email protected]
Role: Customer Retention - Voice / Blended
Industry Type: Insurance
Department: Customer Success , Service Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education UG: Any Graduate
This job is provided by Shine.com
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