Customer Onboarding & Support Executive

Organizational Overview:

• Yanolja Cloud Solution Pvt. Ltd. (YCS), is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
• With more than 480+ Team members and 20+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
• We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, Mexico, and counting.

Roles & Responsibilities:

Onboard new customers and guide them through our services.

Understand client issues and resolve them in a timely and efficient manner.

Respond to client queries and resolve issues via Live Chat, Email, Phone, and Remote software.

Maintain company policies and procedures while providing accurate information to clients.

Collaborate with team members for knowledge sharing, procedure updates, and maintaining service standards.

Keep accurate records of daily communications, queries, and resolutions.

Demonstrate self-motivation and a strong team spirit to meet service objectives.

Requirements:

Strong verbal and written communication skills in English and Bengali

Proficient in computer usage and basic troubleshooting.

Self-motivated, proactive, and able to work well in a team environment.

Excellent attendance and punctuality.

Strong customer service orientation with problem-solving skills.

Possess a laptop with a stable internet connection and a mobile handset to operate company systems.

Preferred: Prior knowledge or experience in the hospitality industry.

What We Offer:

Opportunity to work in a collaborative and dynamic environment.

Exposure to client-facing roles with diverse challenges.

Learning and growth opportunities in customer service and hospitality management.