Customer Onboarding Specialist

Honeywell


Date: 2 days ago
City: Bengaluru, Karnataka
Contract type: Full time
Driving Infinite Possibilities Within A Diversified, Global Organization

  • Ensures successful deployment and commissioning of BMS systems. They work closely with clients, project managers, and installation teams to ensure smooth implementation.
  • Responsibilities:
    • Collaborate closely with the design, field support and sales team for seamless system integration and final delivery of the project.
    • Execute project start-ups, commissioning, testing, and troubleshooting of installed BAS controls on assigned projects
    • Ensures complete compliance with internal processes and practices - Sales, Customer Support, Hardware, Procurement, and other functions
    • Lead the programming and on-site commissioning of all system and network-level controllers as required
    • Lead in the validation of complete system functionality and troubleshoots problems with project engineers and subcontractors to ensure proper operation
    • Troubleshooting and resolving technical issues during commissioning.
    • Ensuring customer satisfaction and post-implementation support, including training, troubleshooting, etc.
    • Bachelor’s degree in Engineering or a related field.
    • Experience in commissioning and customer support.
    • Strong problem-solving skills and attention to detail.
    • Good understanding of server & platform technologies, hardware, storage, networking, firmware, and software as well as system integration
    • Prior working knowledge of system architecture in designing Integrated Building Management Systems (IBMS) , including non-standard material, control logic, network schematics, control panel power requirements and/or distribution
    • Prior experience in programming various controllers of various makes and protocols.
    • Should have proven prior experience of thriving in high-pressure environments and delivering critical projects on time and to good quality

    Additional Information

    • JOB ID: req476236
    • Category: Sales Excellence and Support
    • Location: HW Camp II,Bldgs 9A&9B,Plot C2,RMZ Ecoworld,Varturhobli,Sarjapur Marathahalli Outer Ring Road,Bangalore,KARNATAKA,560103,India
    • Exempt
  • Engineering (GLOBAL)

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