Customer Onboarding Associate
Corpay
Date: 6 days ago
City: Nagpur, Maharashtra
Contract type: Full time

Your role
What We Need
CORPAY is currently looking to hire a Customer Onboarding Associate. This position
falls under our Corpay Payables division and would be located in our Nagpur, India
office. As a Customer Onboarding Associate, you will be responsible for ensuring a
seamless onboarding experience for customers by guiding them through the
implementation of Corpay’s financial technology solutions. This role requires excellent
communication skills, strong attention to detail, and a customer-focused approach.
What You'll Be Doing
How We Work As a Customer Onboarding Associate, you will be expected to work in the Nagpur office. CORPAY will set you up for success by providing:
What We Need
CORPAY is currently looking to hire a Customer Onboarding Associate. This position
falls under our Corpay Payables division and would be located in our Nagpur, India
office. As a Customer Onboarding Associate, you will be responsible for ensuring a
seamless onboarding experience for customers by guiding them through the
implementation of Corpay’s financial technology solutions. This role requires excellent
communication skills, strong attention to detail, and a customer-focused approach.
What You'll Be Doing
How We Work As a Customer Onboarding Associate, you will be expected to work in the Nagpur office. CORPAY will set you up for success by providing:
- Assigned workspace in Nagpur, India office
- Company-issued equipment
- Formal, hands-on training
- Other benefits as may be determined by Nagpur office management Roles & Responsibilities
- Assist new customers with onboarding, API integrations, and software setup.
- Ensure customer data is correctly mapped and imported into the ERP/accounting system.
- Conduct product demos and training for new users.
- Address client concerns related to invoice automation, payments, and reconciliation.
- Work with cross-functional teams to improve onboarding efficiency.
- Monitor customer engagement and address adoption challenges. Qualifications & Skills
- Bachelor's degree in Business, Finance, or related field.
- 1-3 years of experience in customer onboarding, support, or client relations.
- Experience with ERP/accounting software (NetSuite, SAP, QuickBooks, Xero).
- Knowledge of payments and fintech platforms.
- CRM & Support tools experience (Salesforce, Zendesk, HubSpot).
- Strong problem-solving and communication skills. Key Attributes of the Ideal Candidate Job Description: Customer Onboarding Associate (BA)
- Customer-focused mindset
- Strong problem-solving ability
- Ability to handle multiple priorities
- Strong relationship management skills Benefits
- Competitive salary package
- Career growth opportunities
- Exposure to global clients
- Health insurance and flexible work options
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