Customer Experience Specialist

Job Description

We are looking for a self starter who can take ownership of our customer experience needs. For the right candidate, this is a great opportunity to grow with the company. At Supervek, a great customer experience is our North Star metric - and this position will play a key role in the brand's growth.

• Ensure a great customer experience by proactively reducing customer paint points
• Create efficient customer care processes and identify scope for improvement in customer experience
• Work with the operations and manufacturing teams to ensure all issues are resolved in a timely manner
• Maintain updated knowledge of Supervek product offerings, features and policies
• Participate in meetings and activities to improve customer experience
• Maintain proper documentation of customer queries and resolutions
• Handle inbound phone, web and social queries
• Assist operations and marketing teams with ad hoc projects and activities
  
  

Requirements

• Fluency in English
• Experience in Handling Customer ticketing platforms like Zendesk/ZohoDesk
• Self Starter who can take ownership of the customer experience
• Proficiency in MS office Suite
• Team Player who can work in a fast paced environment
  
  

Benefits

• High energy start-up culture
• Gain exposure with working in a high growth environment
  
  

Supervek is a homegrown brand of alternative lifestyle products and is the category leader in the Indian Tyvek wallets market. With users in over 20 countries and growing sales every year through added products and geographies, we are looking to bring in some new energy to our graphic design efforts. The candidate will work directly with the founding team and for the right candidate, this will be a great opportunity to grow in a fast paced and growing organisation.

At Supervek , we look for motivated candidates with a passion for excellence. We provide an entrepreneurial environment where initiative, diligence and creativity by employees is encouraged. As a part of Team Supervek you will be part of an informal and friendly work environment and will get constant encouragement to take on new challenges. We offer a congenial work space, challenging career growth opportunities and a chance to work with some bright minds. We are firm believers in the fact that the right attitude is as important as the right qualifications. This is just a fraction of what you get as part of Team Supervek. The satisfaction of seeing your work used by thousands of people around the world is priceless. We invite you to be a part of a strong and growing Superteam that is on a mission to build a Global consumer brand.

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