Customer Experience Quality Analyst

Job Description

Atlys' mission is to enable every person on earth to travel freely.

At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.

Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post.

Job requirements

What You’ll Do

• Conduct regular audits of customer interactions across phone, chat, and email to ensure service consistency and accuracy.
• Review visa application submissions for compliance, completeness, and adherence to Atlys' quality standards.
• Flag anomalies, deviations, or errors and coordinate with Guest Delight Associates to correct them promptly.
• Create audit reports with actionable insights and recommendations for continuous improvement.
• Work closely with the training and operations teams to calibrate service expectations.
• Help design and refine SOPs based on audit trends and common gaps identified.
• Ensure that process adherence aligns with evolving visa policies and internal requirements.
• Monitor CSAT and resolution quality metrics to track service health.
• Support knowledge-sharing initiatives within the team through feedback loops and learning sessions.
  
  

Who You Are

• Experience: Minimum 6 months in a quality control, audit, or operations support role—ideally in customer service, travel, or visa operations.
• Detail-Oriented: You thrive on precision and can spot inconsistencies from a mile away.
• Analytical: Comfortable working with audit data and drawing insights from service trends.
• Communicator: Excellent verbal and written communication in English and Hindi. You know how to give constructive feedback.
• Organized: You document your work with clarity and are methodical in follow-ups.
• Customer-Centric: Committed to ensuring every Atlys customer receives a flawless experience.
• Tech-Savvy: You’re comfortable using CRM systems, QA tools, spreadsheets, and dashboards.
• Flexible: Willing to work rotational shifts and week-offs. (5 days/week, 10-hour shifts including a 1-hour break).
  
  

Why Join Us?

• Be a core part of a team that values customer obsession and service innovation.
• Help shape quality benchmarks in one of the fastest-growing travel tech startups.
• Work alongside passionate professionals redefining global mobility.
• Enjoy competitive compensation and growth opportunities.
• Contribute to a mission that truly connects people to the world.
  
  

If you're passionate about process excellence and obsessed with getting things right—we want you on our team.

Apply now and help us deliver exceptional visa experiences, one review at a time.