Customer Experience Planning & Engineering Specialist-Senior

Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date

Grade - 13

• What you will do?
• Experience with Learning & Development, Analytical Skills; Planning & Organizing Skills, Presentation Skills; Problem solving skills; Project Management Skills
• Strong Written & Verbal Communication Skills, Interpersonal Skills, Presentation Skills, Influencing & Persuasion Skills.
• You will be a great fit if you?
  
  

Customer Experience Operations Trainer covering Product & Process knowledge, Emotive & Soft skills, etc. Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.

• What you can expect…
• Supportive Team Culture – Work with friendly, collaborative, and highly skilled professionals.
• Growth Opportunities – Clear career progression paths, mentorship, and access to training and development resources.
• Challenging Projects – Engage in meaningful work that makes a real impact, with the freedom to innovate and take ownership.
• Inclusive Environment – A culture that values diversity, equity, and inclusion, where every voice is heard and respected.
  
  

Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date

Grade - 13

• What you will do?
  
  

Experience with Learning & Development, Analytical Skills; Planning & Organizing Skills, Presentation Skills; Problem solving skills; Project Management Skills Strong Written & Verbal Communication Skills, Interpersonal Skills, Presentation Skills, Influencing & Persuasion Skills.

• You will be a great fit if you?
  
  

Customer Experience Operations Trainer covering Product & Process knowledge, Emotive & Soft skills, etc. Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.

• What you can expect…
  
  

Supportive Team Culture – Work with friendly, collaborative, and highly skilled professionals. Growth Opportunities – Clear career progression paths, mentorship, and access to training and development resources. Challenging Projects – Engage in meaningful work that makes a real impact, with the freedom to innovate and take ownership. Inclusive Environment – A culture that values diversity, equity, and inclusion, where every voice is heard and respected.

Analytical Skills; Planning & Organizing Skills, Presentation Skills; Problem solving skills; Project Management Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.