Customer Experience Agent/Associate

Introduction:

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.
  
  

Job Description:

We are looking for dynamic and customer-focused professionals to join our Customer Experience team in a voice and semi-voice process role. This position falls under the administrative stream, supporting global logistics operations through high-quality customer service.

Key Responsibilities:

• Handle customer interactions through voice and digital channels.
• Manage customer onboarding, queries, and relationship follow-up.
• Process case management, channel communication, contract support, and dispute resolution.
• Execute tasks using standardized work processes while exercising sound judgment within defined guidelines.
• Escalate complex or non-routine issues to senior team members or supervisors.
• Collaborate with internal teams to ensure seamless service delivery.
  
  

Requirements:

• 3 to 5 years of experience in a customer service or operations support role.
• Strong communication skills, both verbal and written.
• Prior experience in a voice or semi-voice process is preferred.
• Ability to follow defined processes while applying critical thinking for problem-solving.
• Flexible and adaptable to shifting priorities and customer demands.
• Willingness to work in a dynamic, collaborative, and fast-paced environment.
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].