Customer Care Agent-Philippines
HyperGuest
Date: 12 hours ago
City: Remote, Remote
Contract type: Full time
Remote

We are looking for a Global Customer Care Agent to join our customer Care team in India.
The Customer Success Team Lead will play a pivotal role in ensuring the satisfaction and retention of our valued customers. We are looking for a person who is dedicated to ensuring customer satisfaction and have the managerial skills to drive excellence
Responsibilities:
The Customer Success Team Lead will play a pivotal role in ensuring the satisfaction and retention of our valued customers. We are looking for a person who is dedicated to ensuring customer satisfaction and have the managerial skills to drive excellence
Responsibilities:
- Nurturing long-term relationships, proactively identifying issues, and driving customers throughout their journey with our product.
- Overseeing, mentoring and ensuring clients satisfaction with the solution and processes.
- Develop and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor.
- Collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for each customer.
- Monitor customer status, identify potential risks, and showcase new product features and functionality.
- Proactively identify opportunities for growth and expansion within existing customer accounts.
- 3+ years of professional experience in leading customer-facing teams.
- 2+ years of professional experience in the Hospitality field.
- Experience in building or supporting differentiated service tiers or unique customer segments.
- Proficiency in using customer CRM and engagement tools.
- Strong project management skills.
- Ability to influence, persuade, negotiate, and build good relations with customers.
- Passion for customer success and a commitment to delivering an outstanding customer experience.
- Willing to provide a “Hands-on” approach.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Strong verbal and written English communication skills.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Quality Assurance Analyst
Med-Metrix,
Remote, Remote
12 hours ago
Job PurposeThe Quality Assurance Analyst will be collaborating and supporting a cross-functional team. This role will focus on creating detailed, comprehensive and well-structured test plans and test cases. The work will involve reviewing and analyzing system specifications, conducting testing, both manual and automated, before product launches to ensure the software runs smoothly and meets client needs.Duties & ResponsibilitiesResponsible for testing...

Associate - Customer Success
GoKwik,
Remote, Remote
6 days ago
About UsGoKwik was founded in 2020 with one simple mission, to democratize the shopping experience and increase the GMV realization for e-commerce businesses. The company is backed by Sequoia Capital India, Matrix Partners India, RTP Global, and marquee angels.GoKwik is an e-commerce enablement company focussed predominantly on solving crucial e-commerce issues like boosting conversion rates across the e-commerce funnel and...

Executive Assistant
Hach,
Remote, Remote
1 week ago
Are you… Interested in working for an international and diverse company?Interested in developing your career in the water industry?Interested in working for a company that is dedicated to sustainability?If so, read on!Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its...
