CPAG - UPSD (Vijayawada)

Blue Star MEA


Date: 3 weeks ago
City: Vijayawada, Andhra Pradesh
Contract type: Full time
Job Description

"> Regular review of open complaints and ensure response time and its closure as per SLAs

> Achieve Revenue generation targets.

> Ensure Preventive Maintenance adherence and audit quality of Service on regular basis.

> Maintain Customer i-base hygiene and regularly update end user data in system

> To drive customer engagement and high CSI. Building strong relationship with Customers by ensuring timely maintenance and addressing the concerns proactively.

> Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement.

> Competitors and market feedback on time to HQ.

> System and process implementation at all channel partners"

Key Responsibilities

">Knowledge of products (RAD/RPD)

>Technical knowledge about Service offerings and Channel Management

>Vendor & business associates/ Dealer management

>Knowledge of Revenue Generation (AMC, Spare parts)

>Excellent Communication & Presentation skills

>Interpersonal and negotiation Skills"

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