Counsellor

IDP Education Limited:

IDP is a global leader in international education services. We operate in more than 80

countries around the world, with student placement offices in 35 countries, empowering

people to achieve their global study, work and migration goals.

Trust is at the heart of our relationships. We aim to be the trusted partner of choice for

students, clients and test takers with our reputation for quality service and advice.

We take pride in delivering exceptional experiences and ensuring fair and equitable access to

our products and services.

Our purpose is to transform the global education industry for our customers, clients and

teams. Our diverse and connected team contribute to our success and make IDP a great place

to work.

Above all, we are proud of our people who are united in their purpose of transforming the

global education services industry and helping our customers realise opportunities around

the world.

Business Structure:

IDP’s global team is led by Tenealle O’Shannessy, Chief Executive Officer & Managing

Director.

The Global Leadership Team comprises of Chief Strategy Officer, Chief Financial Officer, Chief

Operating Officer, Chief People Officer, Chief Information Officer, Chief Digital Officer, CEO

of IDP-Connect and five Regional Directors.

Each Regional Director is responsible for managing their region’s complete operations.

All roles within IDP are focused on delivering outstanding service to our students, candidates,

teams, clients, and partners.

Our Business Lines:

Student Placement:

Our student placement service operates on a simple premise: international education thrives

when students are matched with the right country, the right course, and the right support

system.

We are proudly student-first. Students place their trust in us to help them make one of the

most important decisions in their life. Informed by data and insights, our counsellors provide

impartial advice to ensure students are matched with the best course and institution for

them.

We’re side by side with our students through each step of their journey. Our digital platform

allows us to be where students want us to be and is reinforced by our extensive network of

partnerships with more than 800 institutions across Australia, Canada, Ireland, New Zealand,the UK and the USA. This collaboration provides students with unparalleled access to a wide

range of high-quality educational options.

Our commitment doesn’t end there. With a team of 2,300+ trusted education counsellors

worldwide and the support of our unmatched physical and digital scale, we enable students

to connect with life-changing study opportunities. Combining trusted human connection,

enhanced by technology which offers unique insights and services ensuring the best matches

for both students and partners.

IELTS:

IDP is a proud co-owner of IELTS, the world’s best and most trusted English language test for

study, work and migration. For more than 30 years, IELTS has been a pioneering force in the

industry, and we continue to lead the sector today.

We believe in using technology to enhance human connection, rather than replace it. We

want to empower our test takers to achieve their best score. We offer a choice of paper,

computer or online testing, and the opportunity to retake just one skill if a test taker did not

achieve their desired score, setting us apart from other high-stakes tests.

With an IELTS score, test takers can showcase their language proficiency and abilities and

access more than 12,000 organisations worldwide – from education institutions and

employers to government and professional bodies.

IDP ensures widespread accessibility by providing IELTS in more than 2,100 test locations

across almost 90 countries, including over 400 IELTS on computer test centres.

Learn more about IDP Education at www.careers.idp.com

Role purpose

The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Key Accountabilities

• Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance.
• Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly.
  
  

Required Experience

• Experience in a sales or customer service driven environment, including achieving individual and team based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.
  
  

Required Experience

• Experience in a sales or customer service driven environment, including achieving individual and team based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.