COO (PSS07560)

About the Client: PSS has been mandated to hire a COO for a leading chain of organic casual dining cafes. The company operates quick-service restaurant (QSR) chains along with a central kitchen, employing approximately 250 people. Backed by a passionate and entrepreneurial leadership team and high-profile investors, the company has ambitious expansion plans.

Job Summary: The Chief Operating Officer (COO) will play a pivotal role in scaling operations, overseeing the expansion of F&B outlets while maintaining a high standard of customer experience. This role is ideal for someone with strong operational skills and the ability to drive growth in a dynamic, fast-paced environment. The COO will also serve as the company's key representative to investors.

Key Responsibilities

• Business Growth: Lead the expansion of F&B outlets, growing from 18 locations to 50+, ensuring service excellence and efficient operations.
• Operational Management: Ensure smooth and scalable operations across all outlets, with a focus on delivering superior customer experiences while adapting to a rapidly growing environment.
• Team Leadership & Development: Lead and mentor a diverse team of managers and employees, fostering a culture of accountability, collaboration, and innovation.
• Entrepreneurial Leadership: Collaborate closely with the founding team to execute the company’s vision and drive business strategies forward.
• Investor Relations: Act as the main point of contact for investors, ensuring transparency and fostering strong relationships to support the company's growth.
  
  
  

Required Experience

• 8 to 12 years of experience in managing and scaling F&B or gourmet retail operations.
• Strong operational expertise and an entrepreneurial mindset.
• Experience with luxury F&B brands is a plus.