Content Strategy Analyst II-R-224574
Mastercard
Date: 21 hours ago
City: Vadodara, Gujarat
Contract type: Full time

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Content Strategy Analyst II
Summary
Content Strategy and Development (CS&D) provides the technical and
operational information that customers and stakeholders need to do
business with Mastercard. CS&D is committed to driving the business goals
of Mastercard by maximizing the impact of content. We foster solutions to
provide the right content, to the right stakeholders, in the right format, at the
right time. We accomplish this goal by collaborating with business partners to
understand customer needs and deliver timely, high-quality information in a
wide range of media and languages.
Overview
This position involves creating and delivering technical content and
publications about Mastercard products and services for our customers.
The position involves performing all stages of the processes to publish
technical content in online, mobile, and printed formats. It also includes
researching, evaluating, selecting, and implementing new enterprise-wide
processes and technologies.
Job Posting Details
Role
All About You
Code
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Content Strategy Analyst II
Summary
Content Strategy and Development (CS&D) provides the technical and
operational information that customers and stakeholders need to do
business with Mastercard. CS&D is committed to driving the business goals
of Mastercard by maximizing the impact of content. We foster solutions to
provide the right content, to the right stakeholders, in the right format, at the
right time. We accomplish this goal by collaborating with business partners to
understand customer needs and deliver timely, high-quality information in a
wide range of media and languages.
Overview
This position involves creating and delivering technical content and
publications about Mastercard products and services for our customers.
The position involves performing all stages of the processes to publish
technical content in online, mobile, and printed formats. It also includes
researching, evaluating, selecting, and implementing new enterprise-wide
processes and technologies.
- Are you passionate about technology and finding new ways of doing
- Do you enjoy finding new solutions for delivering digital content?
- Do you enjoy working on a team that interfaces with business partners
Job Posting Details
Role
- Work with cross functional Teams and multiple Business/Product Owners to
- Accountable for the successful completion of high-quality projects within the
- Ensure updates are made to content in accordance to the CS&D writing
- Manage day-to-day writing and publishing needs to deliver content online for
- Provide excellent customer service to our business partners and customers
- Author in XML or markdown, a tool utilized for content creation and editing
- Publish technical content to multiple platforms and output types, such as
All About You
- Possesses strong organizational and time management skills
- Exhibit strong written and verbal communication skills
- Technologically savvy, spearheading innovation through ingenuity, creativity,
- Adaptable to dynamic change and ambiguity thriving in a fast-paced
- Ability to identify process improvement opportunities
- Team player, ability to interact and consult with various levels throughout the
- Exhibit the highest degree of professionalism, accountability, and
- Basic working understanding of content localization
- Ability to work independently including the ability to problem-solve and
- Experience with Microsoft Office products
- Experience with or prepared to learn content management system (CMS) and
Code
- Basic understanding of DITA/XML, HTML, and PDF
- Familiarity with taxonomy and entitlements within HTML, Markdown, and XML
- Willingness to learn and expand knowledge of Information Architecture
- Willingness to mentor and train peers
- Experience with MSTP/Chicago/any other technical publication guidelines
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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