Contact Centre Executive
Venturesathi
Date: 2 weeks ago
City: Raurkela, Odisha
Salary:
₹10,000
-
₹12,000
per month
Contract type: Full time
Skills:
Communication skills, Negotiation skills, Computer proficiency, English speaking and writing fluency, Problem solving skills, customer service skills,
Contact Centre Executive
Job Summary
As a Contact Centre Executive, you will be responsible for handling inbound customer inquiries via chat, email, and other communication channels. Your primary goal will be to assist customers with their questions, resolve issues, and ensure a positive experience. The ideal candidate should possess excellent English-speaking and writing skills, exceptional interpersonal abilities, and a passion for delivering outstanding customer service.
Key Responsibilities
Work-Life Balance: Enjoy a 5-day workweek with two weekly offs for your personal time.
Flexibility: Week-offs are not fixed, offering greater adaptability to your schedule.
Rewarding Compensation: Attractive incentives that recognize and reward your hard work.
Safety First: Female employees benefit from safe and reliable drop-off services.
Inclusive Environment: A supportive workplace that values your growth and well-being.
Apply on the link: https://sites.google.com/venturesathiglobal.com/job-application-form?usp=sharing
Location- Rourkela, Odisha
Job type- Full time
Communication skills, Negotiation skills, Computer proficiency, English speaking and writing fluency, Problem solving skills, customer service skills,
Contact Centre Executive
Job Summary
As a Contact Centre Executive, you will be responsible for handling inbound customer inquiries via chat, email, and other communication channels. Your primary goal will be to assist customers with their questions, resolve issues, and ensure a positive experience. The ideal candidate should possess excellent English-speaking and writing skills, exceptional interpersonal abilities, and a passion for delivering outstanding customer service.
Key Responsibilities
- Handle inbound customer inquiries via chat and email, with professionalism and courtesy.
- Maintain a high level of customer satisfaction by ensuring inquiries are handled efficiently and effectively.
- Maintain records of customer interactions, transactions, and relevant details.
- Develop a deep understanding of the company's services, and policies to provide accurate information to customers. Stay updated on product changes, updates, and new offerings.
- Conduct follow-ups with customers to ensure their satisfaction, gather feedback, and identify opportunities for improvement.
- Meet or exceed performance metrics including call handling time, customer satisfaction scores, and resolution rates.
- Collaborate with team members and other departments to achieve timely issue resolution and enhance overall service quality.
- Minimum Qualification Graduation.
- Fluency in English-speaking and writing skills with a clear and professional communication style.
- Strong interpersonal skills and the ability to empathize with customers needs and concerns.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Problem-solving skills with a focus on delivering effective solutions to customers.
- Prior experience in customer service or related roles is preferred.
- Strong active listening skills and empathy towards customer concerns.
- Strong attention to detail.
- Proficient computer skills.
Work-Life Balance: Enjoy a 5-day workweek with two weekly offs for your personal time.
Flexibility: Week-offs are not fixed, offering greater adaptability to your schedule.
Rewarding Compensation: Attractive incentives that recognize and reward your hard work.
Safety First: Female employees benefit from safe and reliable drop-off services.
Inclusive Environment: A supportive workplace that values your growth and well-being.
Apply on the link: https://sites.google.com/venturesathiglobal.com/job-application-form?usp=sharing
Location- Rourkela, Odisha
Job type- Full time
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
SAP EWM
Venturesathi,
Raurkela, Odisha
₹300,000
-
₹700,000
per year
1 week ago
Skills:SAP Extended Warehouse Management, Warehouse Management System, Supply Chain Management, Inventory Management, Material Handling, Integration, Configuration, Business Process Analysis,We are looking for a skilled SAP EWM Consultant who will be responsible for the successful implementation and support of SAP Extended Warehouse Management solutions. The ideal candidate should have strong expertise in EWM modules, integration with other SAP modules, and possess...
SAP CO CONSULTANT
Venturesathi,
Raurkela, Odisha
₹300,000
-
₹800,000
per year
1 week ago
Skills:Statistical Analysis, Python Programming, Data Visualization, Predictive Modeling, Big Data, SQL, Data Mining, PC,Job SummaryWe are seeking an experienced SAP CO Consultant to provide expertise in the SAP Controlling module, including configuration, implementation, and support. The ideal candidate will have a deep understanding of controlling processes like cost center accounting, product costing, profitability analysis, and internal orders. The role requires...
Assistant Manager - Operations
Apollo BGS Hospitals,
Raurkela, Odisha
2 weeks ago
QualificationJob Purpose Graduate; 1st division in 10th, 12th and Graduate MHA / MBARelevant Experience5 – 7 + years of experience in OperationsResponsibilitiesImplementing standards and protocols for proper functioning of respective departments.Ensure maximum patient satisfaction across all functional areas.To conduct daily roundsTo ensure all respective departments are adequately manned.To identify gaps in the system and find remedial measures to fill gapsin...
