Community Manager (Remote)

Fireflies.ai is the #1 AI voice assistant -- automating note-taking, making meetings searchable, and turning voice into action & insights. It integrates into Zoom, Google Meet, and all major web-conferencing platforms. Fireflies is trusted by over 20M users across 500k+ companies worldwide. Ramp recognized Fireflies as the 6th most popular AI platform behind OpenAI, Midjourney and Anthropic. Chances are you’ve seen Fireflies in one of your meetings!

Role Overview

As a Community Manager, you will be responsible for fostering an active, supportive, and engaged Fireflies.ai user community. You will facilitate discussions, provide educational content, collect user insights, and help drive the adoption of Fireflies.ai features. The person will act as the voice of our brand, manage community communications, and play a crucial role in product development and customer success

Key Responsibilities

• Community Engagement & Growth
• Build and nurture a vibrant community of Fireflies.ai users across Slack, Twitter, LinkedIn, YouTube and other forums.
• Design and execute community programs, such as AMAs, product discussions, and user spotlights.
• Track community metrics and improve engagement strategies.
• Product Education & Support
• Offer scalable customer support through Loom videos, office hours, webinars, and a community knowledge base.
• Assist users with Fireflies' AI apps, agents, and integrations to enhance workflows.
• Identify and promote innovative use cases and success stories from the community.
• User Feedback & Insights
• Provide early access to new features and gather structured feedback from the community.
• Conduct surveys and discussions to collect user input on product changes and design updates.
• Act as the voice of the community, advocating for user needs to the product team.
  
  
  

Requirements

• Experience managing online communities in SaaS or AI-driven companies (Twitter, Slack, LinkedIn, or other forums).
• Strong content creation skills (video tutorials, educational posts, guides).
• Excellent written and verbal communication skills with an empathetic approach.
• Analytical mindset to track engagement, user sentiment, and community health.
• Familiarity with SaaS, AI, automation, and productivity tools.
• Experience with customer success, user education, or content marketing.
  
  
  

You should be a great communicator:

• Take a look at our culture document: https://docs.google.com/presentation/d/1KkrWIbyjE-ZNHl5CFNbGjneuY-Z-mSERS_Ymnpt_o-E/edit
• We value overcommunication and candid feedback and want to build a no-bs, results-driven culture
  
  
  

Values that are important to us:

• You're data-driven and customer-focused
• You measure your results & automate when possible
• You get 10% better at something every week
• You have an internal compass and take accountability & initiative
• You thrive in globally distributed, 100% remote teams
  
  
  

Benefits:

• Competitive compensation
• Work remotely anywhere in your respective country
• Ability to move laterally within a team and grow rapidly
• Paid time off and flexible leave policy
• No boss culture
• Flexible working hours
• LGBTQ+ friendly
• Company Offsites
• Tech reimbursements
  
  
  

About us:

At Fireflies.ai, we’re dedicated to revolutionizing the way teams interact with AI in their daily workflows. Our inclusive culture champions security, innovation, customer experience, and growth. Backed by $19 million from top-tier investors like Canaan, Khosla Ventures, and angels from Slack, Facebook, Dropbox, Amazon, and Salesforce, Fireflies is driven by a passionate 100+ member global team spanning 20+ countries and every timezone. We’re building a world-class, global-first team, and we dogfood our own product to do so.

We are an equal-opportunity employer and strongly value diversity at our company because our team will be stronger with different perspectives and experiences. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.