Community Manager

Job Title: Community Manager

Location: Okhla, New Delhi

Company Introduction: -

Gateway Platforms Pvt Ltd

TEDxGateway

As Asia's largest TEDx program, TEDxGateway sparks global conversations by uniting top minds to share their stories

and innovations.

Edge Community

EDGE Community is our private club for thought leaders and change-makers, offering exclusive events, masterclasses,

and networking opportunities to foster personal and professional growth among future leaders.

What You’ll Do

• Develop Community Strategies: Plan and implement social media and communication campaigns that align
  
  

with marketing strategies to boost engagement.

• Community Building: Organize and participate in events (online and offline) to build a stronger community
  
  

and enhance brand visibility.

• Monitor Online Presence: Track feedback, reviews, and community insights across platforms to report on
  
  

community health and areas of improvement.

• Cross-Team Collaboration: Coordinate with Marketing, PR, Communications, Development, and Sales
  
  

teams to ensure brand consistency and stay updated on new products/features.

• Relationship Building: Develop and maintain relationships with customers, potential customers, industry
  
  

professionals, and journalists.

• Event Management: Organize and execute events, both virtual and in-person, that engage the community and
  
  

promote the brand.

• Customer Engagement: Respond promptly to comments, customer queries, and feedback to ensure
  
  

satisfaction and foster relationships.

• Crisis Management: Lead conflict resolution efforts within the community to maintain a positive and
  
  

respectful environment.

• Report and Analyze: Track key metrics like event attendance, social engagement, and online traffic, preparing
  
  

detailed reports on community activities.

Who You Are

• Experience: Proven work experience as a Community Manager, with a demonstrated ability to grow and
  
  

engage a community through various initiatives.

• Community Initiatives: Experience launching and managing community projects such as ambassador
  
  

programs, online forums, and event series.

• Communication Skills: Excellent verbal and written communication skills, with the ability to manage
  
  

customer engagement across different platforms.

• Social Media Expertise: Hands-on experience managing social media for brands, with a deep understanding
  
  

of online customer engagement metrics and website traffic.

• Marketing Knowledge: Familiarity with online marketing, including content creation, SEO, and multichannel digital campaigns.