Collections Manager

We are looking for collection managers to handle our Retail and BB portfolio in Pune and Nashik region.

The role holder is responsible for meeting the target assigned for the portfolio and vendor managed. Key responsibilities include achievement of set targets along with 100% process adherence. Collection Manager/ Agency Manager to ensure that the vendor adheres to the regulatory norms & process requirements which have been communicated as a part of COC/ agreement during empanelment.

• Ensure 100% allocation of the portfolio allocated for field coverage & payment follow up
• Ensure adequate workforce is deployed by the vendor for field coverage of accounts allocated across pin codes/ geographies
• Field workforce has to be DRA Certified as per regulatory norms
• All resources managing YBL portfolio have to have valid YBL ID cards & receipt books issued
• All payments collected on field to be deposited/ applied within the TAT
• Timely communication on targets across portfolio parameters of resolution, rollback & normalization to Agency proprietor & agency manager
• Ensure achievement of Resolution, Rollback/ Normalization targets assigned on the portfolio allocated are achieved
• Timely submission of used receipts & ensuring payment application within the approved TAT.
• Receipt reconciliation to be done within the approved cut off date
• Start of month audits to be conducted to ensure 100% process adherence. Any abbreviations to be reported to location head/ RCM as appropriate
• Field follow up to be updated in DCR & trails to be sent to Central Team for updation in V+ for all cases referred/ allocated
• Communication on pickups for accounts where pickups have been generated
• Ensure vendor payouts are timely raised & commission is subsequently paid to vendors
• Agency to operate within the regulatory framework with 100% compliance of regulatory norms
• Direct field follow up on difficult cases by Agency Manager along with agency proprietor/ agency supervisor for personal traction of high risk accounts.
• Ensure necessary investigation of complaints received across channels are shared post necessary review to prevent any reputational/ financial loss for the Bank.
• Identify & recommend cases where Legal recourses need to be sought & ensure legal coverage of all accounts allocated as appropriate
• Ensure regular exchange with agency proprietor on key deliverables & process norms on any variance/ process gap
• Ensure quality resources are hired & deployed by agency proprietor on YBL portfolio
• Ensure regular agency visits & review with field team
• Ensure there is no financial/ non-financial exchange with any third party (customer/ agency resources etc)
• All communication to the agencies to be sent only on registered email id
• Ensure all customer interactions are updated in DCR for future reference
• Ensure all customer issues involving judicial bodies are highlighted to all internal stake holders (Legal/ Compliance)
• Ensure rightful representation of the Bank in any customer/ third party interaction
• Timely closure of receipt reconciliation & providing confirmation on data destruction