Collections Manager

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

As a Platform Controlling team member you will have broad exposure to various functions at Airbnb, including Business Insights, Engineering, Product, Business Development & Finance Systems and will also work closely with external business partners.

The Difference You Will Make

• Effectively owning the collections function by leading the in-house collections process and the late stage collections process outsourced to 3rd party debt collection agencies globally.
• Manage the overall Airbnb platform collections performance (targets, incentives), collectibility rates, strategy (new inventory or revamp of existing process) and related policies.
• Partner with data science and finance technology to oversee the development of dashboards and the implementation of systems leading to improved transparency and efficiency of the team
• Responsible for identifying and Implementation of new collection opportunities or potential system enhancements/tooling that can improve collectibility rates
• Partnering with the platform accounting team to understand the accounting vs operational management of the receivables, bad debt, and collectibility rates. Leading the discussion of any change in receivable management or terms of service.
  
  

A Typical Day

• Coaching and mentoring the team to inspire and drive results
• Strategizing with the leadership team to improve processes to ensure optimal resource allocation
• Identifying trends and evaluating the product to recommend ways to reduce the generation of receivables
• Implementing process improvements to improve collectibility rates
• Influence key partners to drive prioritization of system or process changes
• Collaborating with cross functional partners to deliver on collections goals
  
  

Your Expertise

• 8+ years experience in collection operations at a large scale company (Tech industry and/or public company experience preferred)
• B.A. or B.S. in Accounting, Finance, Business, or a closely related discipline
• Deep knowledge of collections strategies, operational efficiency, and team management
• Ability to understand and translate the impact collections processes have on the financial statements
• Advanced Excel knowledge. SQL training will be provided.
• Strong problem-solving skills and experience analyzing high volume, multi-currency transactions in a global business environment
• Strong interpersonal and team building skills - ability to work with a diverse team and impart change across functional and business boundaries
• Capable of handling multiple projects in a fast paced, hyper growth environment
  
  

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Your Location

• This role is remote and works from 2:30pm IST to 11:30 pm IST.