Cluster Manager - Debt Management Services - Consumer

Bajaj Finserv


Date: 2 weeks ago
City: Ranchi, Jharkhand
Contract type: Full time
Location Name: Ranchi

Job Purpose

"This position is open with Bajaj Finance ltd"

Duties And Responsibilities

  • To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned.
  • Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified.
  • Ensuring legal guidelines are complied for entire collection structure in letter and sprits.
  • Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
  • Ensure adherence to the Code of Conduct.
  • Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
  • Keeping the write off per cent within risk pricing.
  • Control GCL portfolio in terms of bucket flows.
  • Handle customer issues escalations.
  • Feed back on credit policy based on market conditions.
  • Approve waivers on PI as per delegation matrix.
  • Ensuring documented feedback and action taken on all cases in soft buckets.
  • Ensuring adequate “Feet on Street” availability area-wise / bucket-wise / segment-wise.
  • Manage and put support mechanism for legal / police issues.
  • Ensuring audit queries are complied with, ensuring corrective and preventive action.
  • Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.
  • Recruitment of collection officers / area managers.
  • Constant evaluation of collection officers/area managers.


Required Qualifications And Experience

"

  • People Management skills.
  • Demonstrated success & achievement orientation.
  • Excellent communication skills.
  • Negotiation Skills
  • Strong bias for action & driving results in a high performance environment.
  • Demonstrated ability to lead from the front.
  • Excellent relationship skills.
  • Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance..
  • Exceptionally high motivational levels and needs to be a self starter.
  • Working knowledge of computers."

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Area Manager

Tata Cummins, Ranchi, Jharkhand
3 days ago
Job DescriptionPosition Description:The position holder shall be responsible for Managing FOS channel sales partners to help drive paid supplieracquisition and then maintaining regular partnership to ensure desire productivityto maximize sales number

Deputy Manager - BFS Direct

Bajaj Finserv, Ranchi, Jharkhand
3 weeks ago
Location Name: RanchiJob Purpose"This position is open with Bajaj finance limited"Duties And ResponsibilitiesResponsibilities:-To enable enhanced business profitability through effective management of the delinquent portfolio To achieve the desired collection efficiencies across product managed. Ensure that adequate collections intensity of follow up is executed for all delinquent accounts. Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within specified...

Senior Centre Manager - MFI North

Bajaj Finserv, Ranchi, Jharkhand
4 weeks ago
Location Name: Bero MFIJob PurposeResponsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the locationDuties And Responsibilities Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings...