Cluster Manager - Debt Management Services - Rural/Senior Cluster Manager - Debt Management Services - Rural

Bajaj Finserv


Date: 3 weeks ago
City: Morbi, Gujarat
Contract type: Full time
Location Name: Morbi

Job Purpose

This position is open with bajaj finance ltd

Duties And Responsibilities

  • Prefer Candidates with retail Debt Management Services experience.
  • To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned.
  • Meeting the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within cost limit specified.
  • Ensuring legal guidelines are compiled for entire Debt Management Services structure in letter and sprits.
  • Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force.
  • Ensure adherence to the Code of Conduct.
  • Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
  • Keeping the write off per cent within risk pricing.
  • Handle customer issues escalations.
  • Feedback on credit policy based on market conditions.
  • Approve waivers on PI as per delegation matrix.
  • Ensuring documented feedback and action taken on all cases in soft buckets.
  • Ensuring adequate “Feet on Street” availability area-wise / bucket-wise / segment-wise.
  • Manage and put support mechanism for legal / police issues.
  • Ensuring audit queries are complied with, ensuring corrective and preventive action.
  • Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers.
  • Recruitment of Debt Management Services officers / area managers.
  • Constant evaluation of Debt Management Services officers/area managers.


Required Qualifications And Experience

  • People Management skills.
  • Demonstrated success & achievement orientation.
  • Excellent communication skills.
  • Negotiation Skills
  • Strong bias for action & driving results in a high performance environment.
  • Demonstrated ability to lead from the front.
  • Excellent relationship skills.
  • Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance..
  • Exceptionally high motivational levels and needs to be a self starter.
  • Working knowledge of computers.

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