Cluster Manager Andhra Pradesh

Reliance Retail


Date: 3 weeks ago
City: Vijayawada, Andhra Pradesh
Salary: ₹1,000,000 - ₹1,500,000 per year
Contract type: Full time
Job Description

  • Job Attributes

1.1. Position Name Cluster Manager Andhra Pradesh

1.2. Position Code*

1.3. Reporting to Regional Lead Express South

1.4. Business Unit Supply Chain Management

1.5. Function Transportation

1.6. Location Vijayawada

  • Job Purpose

This role is primarily accountable for overall PnL and operations management for the Cluster region and drive service & delivery efficiency, supporting business partner hiring & coordination, and managing pick-up delivery costs.

  • Key Responsibilities
  • Manage hub operations across and implement process improvement initiatives
  • Ensure seamless operations across clusters and manage & monitor overall P&L and operations for the cluster.
  • Drive cluster Linehaul performance, quality & expansion and also manage ground & network operations, network capacity utilization, network cost
  • Drive business partner development and evaluation, ensure cost optimization, and support in driving cluster/national
  • Ensure SID & stocks management / PI, Quality management
  • Perform metrics reporting and data analysis tasks to identify issues and opportunities for process improvements
  • Implement best practices and keep innovating to create better operational services. Drive cost optimization & cost control initiatives. Ensure 100% service levels achieved.
  • Drive review of current processes and coordinate with relevant internal stakeholders to implement process projects
  • Ensure adherence of policies, process, systems and SLA's and monitor customer complaints, conducts root cause analysis and provide solution to enhance customer level satisfaction
  • Lead, manage & motivate the team; provide functional guidance and training
  • Constantly review and evaluate the performance of team, service providers and give feedback and plans for improvement
  • Key Performance Indicators

4.1. Primary KPIs

  • Minimizing % supply chain cost (overall / by category)
  • % Increase in orders delivered OTIF (On Time in Full)
  • Adherence to SLA for order delivery time, promised delivery date

4.2. Additional KPIs

  • Number of process improvements implemented
  • % Increase in utilization
  • Increase in customer/ delivery scorecard performance
  • Job Requirements

5.1. Functional Competencies

  • Process orientation
  • Quantitative, Logical & Analytical skills
  • Distribution & network management
  • Vendor management
  • Cost management/Compliance management
  • SAP/Full WMS Systems knowledge
  • Logistics management

5.2. Behavioral Competencies

  • Leadership Skills, Goal orientation & Strategic thinking
  • Analytical ability
  • Collaborative problem solving
  • Managing ambiguity
  • Attention to detail

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