Cluster Lead

Work Dynamics

What this job involves:

Acting as the steward of the facility

Serving as the backbone of the facility, you’ll sit at the bottom of a wide range of responsibilities, from managing contracts to keeping the day-to-day operations—including facilities and equipment, M&E matters, housekeeping, conference rooms—in tip-top shape. This is why a strong grip with the service structure will come in handy especially when dealing with issues related to operating expenditures.

Part of your usual concerns include the maintenance all records related to the performance of facility management operations on the site. You’ll also find yourself developing MIS reports for our management team. And when the operations manager is not present, you’ll be expected to lead the monthly progress meeting.

Besides these, you will train team members on all quality policies and procedures. Every now and then, you’ll also be involved in reviewing the performance of our staff and conducting performance appraisals.

Bringing maximum value through excellent service delivery

Beyond daily maintenance, your ultimate focus is to provide professional, value-focused service that helps us meet—and go beyond—the client’s expectations.

Lending your business acumen, you’ll advise the client on future maintenance budgets, so you’ll need to be in tuned with the organization’s ins and outs, goals and overall direction. Your expertise in the world of contracts would be incredibly useful, as you’ll also get your hands on defining terms and conditions, operational scope and documents for annual maintenance contracts. Along with this, you’ll run successful tendering exercises that will help you find the right subcontractors. You’ll also carry out comparative analysis and make recommendations to the client on the most appropriate subcontractors.

Plus, it’s your job to develop service level agreements (SLAs) and assist our procurement experts in closing these agreements with vendors. While in the process, you’ll consider: Is the team deployed by the vendor made up of the right resources—in terms of level and scale—to deliver quality services?

Playing the role of a strategic operator, you will also craft annual cost-saving goals in energy usage and maintenance operations. Coordinating with specialist professionals to ensure compliance with minimum wage acts for payments and regulations falls into your hands as well.

Managing working relationships—the right way

Your ability to deal with clients, vendors and onsite personnel carries a huge impact on your success as facility manager. Among the things that you need to stay on top of are whether subcontractors are meeting their commitments on the scheduled delivery of trainings or they have a planned, structured and solution-based approach to maintenance services. Also, you will audit subcontractors on the quality of materials and upkeep of the site.

You’ll will coordinate with the HR department and the Operations Manager and make recommendations for future trainings to be given to the site facility management team. You’ll prepare and review the preventive maintenance register on a monthly basis and update the operations manager. You’ll also liaise with our Finance team and that of the client’s for client billing and invoicing. You will also be in touch with the client representatives for the payments.

Sound like you? To apply you need to be:

A facility management pro

In order to qualify for this role, you need to have a college degree. Under your belt, you should also have 5-8 years of experience in facilities management. We’re also looking for someone with tertiary qualifications in building management and/or business.

A balanced leader and follower

Are you equipped to set up a team to success? Can you also play to your strengths and work effectively as a team member? If yes, that’s great—the ability to bring about positive changes and follow through with them will be beneficial for this role.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.