Client Servicing and Project Management Lead

Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company’s portfolio includes many of the world’s most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others.

Job Description

Location:

Mumbai, MH

• Project Management:
• Lead the project management and delivery of all digital, social, and video branded content across all titles.
• The role involves understanding client briefs, interpreting content production as per briefs, ability to translate a pitched campaign to an end product, partnering with internal teams, ensuring all deliverables of the content are fulfilled as per committed milestones
• Manage the entire project lifecycle from the moment a client pitch is approved until final delivery.
• Interpret client briefs and translate pitched campaigns into executed projects.
• Ensure all project deliverables are met as per committed milestones.
• Responsible for final delivery and ensure all deliverables are fulfilled as per committed milestones
  

Client Servicing:

• Act as the primary point of contact for clients, ensuring their expectations are met and exceeded.
• Partner with internal and external stakeholders to ensure seamless and high-quality project/campaign delivery.
• Maintain regular communication with clients to provide updates on project status, manage feedback, and align on expectations.
• Develop and maintain strong client relationships to foster repeat business and long-term partnerships.
  
  

Internal Coordination:

• Collaborate with internal teams, including creative, production, editorial, and marketing, to ensure project alignment and timely delivery.
• Coordinate with other departments within Condé Nast that may have a stake in project delivery.
• Communicate the status of all projects to internal teams and stakeholders when required.
• Communicate to the rest of the business and clients the status of all projects when required.
  
  

Content Production:

• Oversee content production to ensure it aligns with client briefs and meets Condé Nast’s high standards.
• Manage the quality control process for all content, ensuring it is of the highest quality and delivered on time.
• Facilitate the interpretation of content production requirements and translate them into actionable tasks for the production team.
  
  

KPI Management:

• Project Delivery: Timely and successful delivery of all projects as per agreed timelines and milestones.
• Develop and track sharp KPIs for project success, including timelines, budget adherence, client satisfaction, and content quality.
• Monitor project performance and implement improvements where necessary.
• Ensure that all projects are completed within the allocated budget and timeframes.
• Client Satisfaction: High levels of client satisfaction measured through feedback and repeat business.
• Budget Management: Projects delivered within the allocated budget.
• Content Quality: Content meets or exceeds Condé Nast’s quality standards.
• Internal Coordination: Efficient and effective collaboration with internal teams and stakeholders.
• Client coordination: Efficient and effective collaboration with business and client teams.
  
  

Educational Qualifications Required:

Bachelor’s Degree in Mass Media

What happens next?

If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.

Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.