Client Service Executive in Thane
Small Big Growth
Date: 3 weeks ago
City: Thāne, Maharashtra
Contract type: Full time

Key Responsibilities
- Serve as the main liaison between clients and internal teams to manage projects, resolve issues, and ensure service excellence.
- Maintain regular communication with clients to understand their needs, gather feedback, and provide updates on services.
- Manage client accounts, ensuring deliverables are met on time and in line with expectations.
- Coordinate with internal departments (e.g., Sales, Operations, Marketing) to execute client requests effectively.
- Handle client inquiries, complaints, and escalations promptly and professionally.
- Prepare client reports, presentations, and summaries of service performance.
- Identify opportunities for upselling or cross-selling based on client needs and company offerings.
- Maintain accurate records of client interactions in CRM or similar systems.
- Attend meetings with the founder where required and note tasks to be done.
- Plan Founder's Day to reach company goals.
- Handle the hiring process with the founder to post, shortlist, hire, and onboard.
- Work on coordinating things for the founder, along with servicing the clients.
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