Client Relationship Management- IWPB

Job Description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Job Introduction

IWPB is pivoting on GIFT to capitalize on the rapid internationalization that is taking place in India and reflected in the large number of affluent and hi-net worth Indians wanting to create wealth through investing in global markets, increasing flow of international travel triggered by education, leisure and business. GIFT provides a credible (though evolving) jurisdiction, to place international investment products, allowing outbound investments into global markets, inbound investments into India (with differential tax treatments) and outbound to outbound investment opportunities.

The Head of International Wealth and Premier Banking Operations will lead HSBC's strategic initiatives in delivering world-class wealth management and premier banking solutions at the GIFT City branch. This role involves overseeing operational excellence, driving business growth, ensuring compliance with regulatory frameworks, and fostering client relationships to enhance HSBC's position as a leading international bank in India.

Principal Responsibilities

• Strategic Leadership:
• Develop and execute strategies to expand international wealth and premier banking services.
• Align operational goals with HSBC's global vision and GIFT City's financial hub objectives.
• Operational Management:
• Ensure seamless delivery of wealth management products, including foreign currency accounts, USD fixed deposits, and dollar-denominated investment solutions.
• Optimize operational efficiency and risk management processes.
• Client Relationship Management:
• Build and nurture relationships with high-net-worth individuals (HNIs), NRIs, and corporate clients.
• Drive client acquisition and retention strategies to achieve revenue and asset growth targets.
• Compliance and Governance:
• Ensure adherence to IFSCA regulations and HSBC's internal policies.
• Oversee Customer Due Diligence (CDD) processes and maintain high standards of compliance.
• Team Leadership:
• Lead and mentor a team of relationship managers and client service executives.
• Foster collaboration across business lines to deliver integrated solutions.
• Market Insights and Innovation:
• Monitor market trends and identify opportunities for innovative product offerings.
• Collaborate with onshore India and global teams to introduce cutting-edge financial solutions.
  
  

Requirements

Qualifications:

• Master's degree in Finance, Business Administration, or a related field.
• Professional certifications such as CFA, CFP, or CAIA are preferred.
  
  

Experience:

• Minimum 15 years of experience in wealth management, private banking, or financial services.
• Proven track record in leadership roles within international banking operations.
• Experience in managing high-value client portfolios and driving business growth.
  
  

Skill Sets:

• Strategic Vision:
• Ability to develop and implement long-term strategies aligned with organizational goals.
• Operational Expertise:
• Strong understanding of wealth management products and premier banking services.
• Proficiency in risk management and regulatory compliance.
• Client-Centric Approach:
• Exceptional interpersonal and communication skills to build lasting client relationships.
• Expertise in understanding client needs and delivering tailored solutions.
• Leadership and Team Management:
• Proven ability to lead, inspire, and develop high-performing teams.
• Strong collaboration skills to work across diverse business units.
• Market Knowledge:
• Deep understanding of global financial markets and investment trends.
• Ability to leverage market insights for innovative product development.
• Technological Acumen:
• Familiarity with digital banking platforms and fintech solutions.
• Ability to integrate technology into operational processes for enhanced efficiency.
  
  

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Useful Link

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India