Client Partner, India

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!

Who Are We 

Cialfo is a leading platform connecting students, higher education institutions, and counsellors through technology-driven solutions. Launched in 2017 with a vision to create a platform that globally connects community stakeholders that provide the finest resources and support material, anywhere in the world and at any time.

We’re one of the fastest-growing tech startups in the world, consistently charting new heights!

Our name Cialfo is inspired by the Olympic Motto which also lends itself to our brand and culture pillars of “faster, higher, stronger, together.” Our first-in-class company culture is the result of the business principles and behavioural values that we practice on a daily basis. Visit our culture manifesto deck to learn more about the unique Cialfo culture and the opportunity to be one of us. This is an opportunity to be a part of a fun, flexible, and fast-moving organization which is scaling its global footprint. You will have the chance to experience faster career advancement, a higher purpose to come to work for, a stronger sense of holistic wellbeing, and an environment that promotes togetherness.

About This Role

Cialfo is seeking an elite Client Partner to deliver an unparalleled level of service to high-quality B2B high school clients. This individual will manage relationships with stakeholders across all levels — from junior counsellors to senior school leaders — with the professionalism and finesse typically seen in white-glove luxury services. The ideal candidate will bring exceptional customer experience, service orientation, and account growth capabilities while embodying the highest standards of sophistication, emotional intelligence, and personalization.

This is a strategic role requiring a unique blend of client management, business acumen, and luxury customer service qualities to ensure high satisfaction, retention, and account growth.

What You Will Be Doing

• On a Day to Day Basis: Day-to-day tasks involve the tactical and operational aspects of your role.
• Driving Client Success:
• Partner closely with high school stakeholders (counsellors, teachers, IT teams, and management) to understand their goals and ensure Cialfo’s solutions align with their desired outcomes, such as improving student success or streamlining counselling workflows.
• Conduct onboarding and training sessions tailored to counsellors, students, IT teams, school management and other stakeholders as required.
• Monitor and analyse client engagement data across all relevant products to proactively identify opportunities for improving their ROI and achieving measurable results.
• Ensuring Client Satisfaction and Customer Delight:
• Regularly conduct business reviews to assess progress, showcase impact, and gather feedback for continuous improvement.
• Act as a trusted advisor by anticipating client needs and offering tailored solutions, ensuring high levels of satisfaction and account retention.
• Client Support:
• Resolve technical and operational challenges by collaborating with internal teams across product, marketing, finance and engineering.
• Be the primary point of contact for our high school clients, providing fast and effective support.
• Maximizing Value and Expanding Relationships:
• Encourage deeper adoption of Cialfo’s platform by demonstrating new features and capabilities that address evolving client needs.
• Leverage relationships to identify opportunities for account growth, including client’s expansion into Cialfo’s multi-product and service offerings.
• Operational Efficiency:
• Maintain your client database and important information immaculately in the inhouse CRM system.
• Keep accurate records of all client interactions and actions in the inhouse CRM system.
• Lead, Strategize & Develop on a Regular Basis: Strategic execution of your role with a clear focus on near-term, goals, vision, and the overall positioning of the Cialfo brand, product and business in the market.
• Providing World Class Customer Experience
• Ensure every client interaction—from resolving a simple query to delivering a strategic review—is handled with exceptional professionalism, empathy, and attention to detail.
• Go beyond expectations by providing thoughtful gestures, such as recognizing key milestones or offering bespoke solutions that make clients feel valued.
• Handle complex client challenges with calmness, professionalism, and discretion.
• Build relationships based on trust, exclusivity, and exceptional value delivery.
• Create moments of delight for clients by anticipating needs and exceeding expectations.
• Cultivate Customer Led Brand Advocacy
• Understand and elevate the client’s overall perception of the Cialfo brand and the emotional journey throughout the entire lifecycle such that each of them becomes a brand advocate.
• Foster strong, trust-based relationships to create loyal clients who champion Cialfo’s solutions within their networks.
• Identify and nurture clients who are enthusiastic about Cialfo’s impact, elevating their visibility in the community and industry at large.
• Business Development
• Develop long-term client strategies to maximize their retention, growth and partnership expansion with Cialfo.
• Use data to craft and execute client-specific growth plans.
• Present strategic solutions and proposals with polished professionalism.
• Relationship Development
• Build strong relationships with senior stakeholders, such as principals and school heads, to align with their institutional goals.
• Establish Cialfo as the first and most preferred choice amongst the management and decision makers of the school.
• Collaboration with Product & Marketing:
• Build success stories and case studies that demonstrate the value of Cialfo’s solutions.
• Actively work with product to provide user insight, as well as provide early feedback for development and eventual adoption and iterations.
  

About You

• Qualifications
• A Bachelor’s degree in Business Administration, Education, Marketing, Communications, or a related field.
• Experience
• Familiarity with SaaS, EdTech, or technology solutions for B2B clients.
• Experience in the high-school and / or higher education industry.
• 5+ years of impactful experience in customer success, client experience, account management, or strategic consulting, with a demonstrated ability to manage and grow high-value client relationships.
• Proven expertise in driving revenue growth, successfully implementing strategies through new product development, innovative marketing initiatives, strategic branding efforts, and value-driven partnerships.
• Skills
• Consultative Approach: You understand client goals deeply and offer tailored solutions rather than generic products. You guide stakeholders through complex decision-making with patience and expertise.
• Attention to Detail: You anticipate client needs, ensuring even the smallest details are managed flawlessly. You deliver a tailored experience for each stakeholder, showcasing thorough preparation.
• Understanding of data and numbers: You are strong in strategic and analytical thinking with the ability to interpret data and use it for business growth.
• Efficient Communication: You have excellent communication and interpersonal abilities.
• Qualities
• Professional Presence: You are confident, poised, and articulate in all interactions with clients. You make a strong first impression and maintain high standards of presentation.
• Emotional Intelligence: You read reading and responding to subtle client cues, ensuring each interaction feels personalized. You exhibit empathy and a deep understanding of client concerns and needs.
• Discretion and Confidentiality: You manage sensitive client information with utmost professionalism and integrity. You build trust through consistent reliability and confidentiality in all communications.
• Relationship-Centric: You invest in building long-term, trust-based relationships, creating client loyalty. You position yourself as a partner and trusted advisor rather than just a service provider.
• Personal Ambition: You have a deep-rooted ambition that pushes you to consistently innovate and lead initiatives. You are hungry to grow and are self-driven in life.
  

You Are a Notch Above If You Have 

• An MBA in marketing and/or business administration.
• An understanding of high school counselling processes and challenges.
• Experience working closely with and / or reporting to C-Level executives.
  
  
  

Visit our culture manifesto deck to learn more about the unique Cialfo culture and the opportunity to be one of us. This is an opportunity to be a part of a fun, flexible, and fast-moving organization which is scaling its global footprint.

The Benefits Of Being a Cialfolk

Exact benefits vary depending on your location. That said, all full-time Cialfo employees receive the following benefits:

• Paid Annual and Medical leaves
• Flexible working environment
• Comprehensive Health Insurance
• and more...