Client Manager - IMS

Great that you're thinking about a career with BSI!

Purpose of the position

• To conduct on-site assessments against the requirements of relevant standards or specifications
• To provide expertise, produce surveillance and initial assessment reports and make recommendations for certification decisions.
• To promote the BSI product offering and solutions to our clients with the view of improving their business performance, managing risk and “Making excellence a habit”
  
  
  

Key Responsibilities & Accountabilities

• Undertake management system assessments in accordance with BSI requirements.
• Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
• Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
• Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team
• Establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.
• Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
• Plan/schedule workloads to make best use of own time and maximise revenue-earning activity. Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.
• Maintain and develop assessment skills and technical and management system standards knowledge.
• Provide technical support to clients through business development, sales and customer service staff
  
  
  

Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and “Make Excellence a Habit”.

Candidate specifications

• Bachelor degree or above with training and a working knowledge of Management and ISO 9001, ISO 14001, ISO 45001 for Integrated Management System.
• Minimum 4 years of work experience in the fields of environment management, occupational health and safety management, quality and technology management.
• Commercial understanding of compliance industry, minimum 2 years quality system management Knowledge of business processes and application of quality management standards
• Good verbal and written communication skills and an eye for detail
• Be self-motivated, flexible, and have excellent time management/planning skills Can work under pressure
• Willing to travel on business intensively
• An enthusiastic and committed team player
• Good public speaking and business development skill will be considered advantageous
  
  
  

Key performance indicators

• Delivery of man-days as booked in time and good quality work together with positive feedback from clients
• Feedback efficiently to both clients and internal queries Timely submission of reports
• Actively solve problems when needed with “can do” attitude
• Add value to clients by identifying their needs and introducing multiple BSI services to improve clients business performance and help them “Make excellence a habit”
• Help to avoid customer attrition by providing quality value added service and technical support
• Attended to all the trainings as advised during tenure of service
• Adhere to applicable BSI Procedures
  
  
  

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.