Chief Operating Officer, India

The Company Overview

Aon plc (NYSE: AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions.

Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Aon India Insurance Brokers Private Limited, licensed since 2017, is a composite insurance broker delivering insurance and reinsurance broking services to corporate clients in India.

Aon India has over 500+ colleagues across nine locations in India.

Website: https://www.aon.com/apac/india/default.jsp

Leadership

Job Dimensions (role and responsibilities):

• Lead the development of a diverse and inclusion, high performing operations function in India to deliver service excellence to clients and colleagues.
• As a senior leader, contribute to the development and execution of India’s growth strategy as the operations domain expert.
• Participate and contribute to Asia Business Services strategy and execution as a member of the operations leadership team.
• Build knowledge and implement Aon’s operating model lead change within India.
• Demonstrate Aon values as a senior leader.
  
  

Strategy & Execution

• Lead the development of India’s operations plans aligned to APAC and Global Business Services vision and strategy
• Ensure plans are aligned to support India’s growth strategy
• Act as a strategic advisor to India leadership on strategic execution, operations, service delivery and business platform enablement
• Lead the execution and implementation of the new operating model, service delivery and business platform change in India to deliver best in class services to clients and colleagues.
• Work closely with APAC Project Management Office on governance, planning, feasibility and delivery of key strategic initiatives for India.
• Implement and manage governance, monitoring, metrics, and reporting of progress and outcomes against key strategic initiatives.
  
  

Operations

• Work jointly with Service Delivery to ensure agreed levels of service and quality to clients and colleagues is delivered.
• Ensure that process standards and controls are well established across India and are adhered to.
• Own and manage relationships and performance of vendors within operations domain.
• Own and manage relationship with technology to ensure business platforms functionality, performance and services aligns to Business Services and India growth strategy.
• Lead the development and ongoing improvement of operations capability for the India business.
• Identify, promote, and lead the delivery of Efficiency and Productivity goals on a continued improvement basis.
• Ensure the right level of capability and capacity is available to deliver services to clients and colleagues.
• Deliver an operations environment that enhances Aon’s value proposition to clients and delivers competitive differentiation.
• Manage relationships with Aon functions that provide expertise on business continuity, disaster recovery and security for the business to ensure operations performance is sustained.
• Contribute to business planning and quarterly business reviews.
  
  

Risk Management

• Work with Business Services Risk Management function to embed the Enterprise Risk Framework into India and develop and lead culture change.
• Act as advisor to India leadership on the Enterprise Risk Management framework.
• Ensure identified strategic risk controls are periodically reviewed with India leaders and Risk Management and update as necessary in the event of change in risk environment.
• Act as intermediary between Internal Audit, Legal, Compliance and India leaders to ensure
  
  

Financials

• Manage India operations budget planning and manage budgets within the firm’s policies and guidelines.
• Provide material support to leaders in constructing strategic initiative business cases and facilitate and governance approval processes with PMO.
• Take responsibility for ensuring the business has plans, reporting and governance in place to measure return on investment for strategic investments and initiate and remedy business realisation issues as required.
• Undertake financial analysis on major Business Services strategic program initiatives as necessary.
  
  

Skills, Attitude And Qualification

• The ability to lead, develop and coach teams to deliver outstanding performance.
• A growth-oriented outlook with a strong emphasis on the deliver of outstanding services to internal and external clients.
• The ability to critical think through strategic opportunities and challenges, develop holistic options and analysis and present rationale for recommendations to executive level stakeholders.
• The ability to work as part of executive teams in India, Asia and engage with global stakeholders as required.
• Strong communication skills, including the ability to influence and negotiate with executive level stakeholders to achieve outcomes.
• Client-centric outcome focused.
• Ability to influence and lead transformational and strategic change in complex environments.
• The ability to act as an advisory to a diverse range of executive level stakeholders.
• Strong financial acumen, both financial modelling and P&L.
• The ability to listen, clarify and understand the needs of clients and turn this into actionable strategies and plans.
• Develop deep and broad networks across the business to enable execution of planned outcomes.
• A bachelor level degree in business, engineering or finance related discipline is desired but not mandatory.
• At least 10 years’ experience in a senior operations environment. Demonstrated experience in a senior operations management role in a large-scale firm with a complex operating environment. Proven understanding of operations related strategy development, operating model, methodologies, and principles
  
  

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