Chat Support Executive
Fusion CX
Date: 6 days ago
City: Navi Mumbai, Maharashtra
Contract type: Full time
This job is provided by apna.co We are seeking a skilled Live Chat Agent to join our team. Your primary role will be to provide exceptional customer service by handling inquiries via our live chat platform. You'll be the face of our brand, directly impacting our reputation and customer satisfaction.
Responsibilities -
Handle customer inquiries promptly via live chat.
Provide accurate, valid, and comprehensive information by using the right methods/tools.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Meet personal/customer service team targets and call handling quotas.
Requirements And Skills
Good Command over Written English language
Preferrable Experience with minimum 6 month of Chat Customer service experience
Mix of Graduate & Undergraduate
Typing speed & accuracy: 35 WPM with 95% accuracy
Walk In Interviews -
Office Address - Unit No - 919, 9 th floor, RUPA SOLITAIRE, MILLENNIUM BUSINESS PARK, A1 - wing, Millenium Business Park, Sector 2, Mahape, Navi Mumbai, Maharashtra 400710 .
Timings - 11:00 - 04:00 PM
Responsibilities -
Handle customer inquiries promptly via live chat.
Provide accurate, valid, and comprehensive information by using the right methods/tools.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Meet personal/customer service team targets and call handling quotas.
Requirements And Skills
Good Command over Written English language
Preferrable Experience with minimum 6 month of Chat Customer service experience
Mix of Graduate & Undergraduate
Typing speed & accuracy: 35 WPM with 95% accuracy
Walk In Interviews -
Office Address - Unit No - 919, 9 th floor, RUPA SOLITAIRE, MILLENNIUM BUSINESS PARK, A1 - wing, Millenium Business Park, Sector 2, Mahape, Navi Mumbai, Maharashtra 400710 .
Timings - 11:00 - 04:00 PM
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