Chargebacks Associate (Fresher's can apply)

Confidence can sometimes hold us back from applying for a job. Here’s a secret: there's no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would make you excited to come to work every day.

Job Description:

Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and over a million sellers, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion.

We are looking for that unique individual who loves problem-solving, analyzing people & situations, getting things done & the fast-paced environment of a rapidly growing technology start-up.

Job Description:

Do you have strong attention to detail and thrive in a fast-paced, team-oriented environment? We want to talk to you! Poshmark is looking for a Chargebacks Associate who will be primarily responsible for reviewing, analyzing, and resolving disputes effectively based on the information available. A Chargeback Associate will review disputes to determine the risk involved with the transactions with the goal of preventing chargeback losses. This person will help evolve our processes & assist in developing scalable solutions to chargeback prevention, trends & activities.

Responsibilities:

• Effectively review, analyse and resolve disputes
• Investigate and monitor disputed transactions for possible fraudulent behaviors and patterns
• Provide an in-depth analysis of chargebacks in order to help us evaluate the risk involved
• Identify tactics that can prevent and reduce claims
• Support any new initiatives
• Evaluate and help identify potential issues that may impact workflow
• Collaborate with a cross-functional team to implement prevention measures
• Interact with the Poshmark community about sensitive issues in a very professional manner
  
  

6-Month Accomplishments:

• Familiar with various Chargebacks processes and procedures
• Monitor, investigate, and resolve disputes effectively
• Analyze situations, issues and emerging risks
• Proactively communicate the identified trends, patterns and risks with peers
  
  

12+ Month Accomplishments:

• Complete and exceed all 6-month responsibilities
• Manage multiple tasks and priorities independently
• Help the team members as a subject matter expert
• Forecast chargeback liability based on the metrics
• Work on a few ongoing projects at a time
  
  

Desired Skills:

• Minimum 0-1 year’s experience in the dispute process. Fresher’s can apply
• Excellent verbal & written communication skills
• Highly motivated, team and customer focused mindset
• Strong management, analytical and problem solving skills
• Detail Oriented- Exercise extreme attention to detail; be accurate, organized and productive
• Good Judgment - Exercise critical thinking, analyzeand take ownership of outcome
• Ability to make critical decisions based on limited information
• Passionate about community & helping our users
• Collaborative personality
  
  

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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