Centre Manager - Microfinance

Bajaj Finserv


Date: 2 weeks ago
City: Gandhinagar, Gujarat
Contract type: Full time
Location Name: Parsa Gj

Job Purpose

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location

Duties And Responsibilities

  •  Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
  •  Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers
  •  Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP
  •  Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process
  •  Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450 – 500 customers
  •  Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
  •  Carry out end use monitoring of loans as per the process
  •  Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
  •  Create a daily report of tasks planned and executed and submit to Branch Manager.
  •  Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
  •  Ensuring critical parameters like lead to login are executed as per matrix .
  •  Maintain centre meeting discipline, follow SOPs and code of conduct


Major Challenges

  •  Quality sourcing and achieving targets as defined
  •  Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
  •  Compliance on all business parameters, zero audit findings on his / her sourced customer segment / portfolio

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Java - Lead Developer

Valtech, Gandhinagar, Gujarat
1 week ago
We are Valtech Mobility, a strategic business unit of Valtech Group, dedicated to improving mobility by making it safer, smarter and more enjoyable. Our primary goal is to develop cutting-edge connected vehicle technologies for global mobility providers and vehicle OEMs such as VW, Toyota, Porsche, Audi, Lamborghini, Skoda.As a technical expert, you'll be part of our global Connected Vehicle team....

Printing Head

Group Bayport, Gandhinagar, Gujarat
2 weeks ago
Job Title: Technical Head - Printing (Soft Signages and Digital Printing Industry)Location: GandhinagarJob SummaryThe Technical Head - Printing is responsible for overseeing the entire printing process for soft signages and Digital Printing, ensuring high-quality output, optimal machine performance, and efficient production workflows. This role involves managing a team of print technicians and operators, developing and implementing technical strategies, maintaining equipment,...

Quality Analyst Internship in Ahmedabad, Gandhinagar (Hybrid)

Word LX, Gandhinagar, Gujarat
2 weeks ago
Selected Intern's Day-to-day Responsibilities Include quality checking of web applicationsquality testing of mobile appsAbout Company: Infoware is a process-driven software solutions provider specializing in bespoke software solutions. We work with several enterprises and startups and provide them with end-to-end solutions. You may visit the company website at https://www.infowareindia.com/