Centre Head
Niva Bupa Health Insurance
Date: 9 hours ago
City: Chennai, Tamil Nadu
Contract type: Full time
JOB PROFILE
Centre Head Chennai
Position Location
Area Manager Institutional Sales
Reports to Category
M7
Reporting Level
At Niva Bupa, our purpose is "to give every Indian the confidence to access the best
healthcare" by empowering them with knowledge, guiding them with expertise, and
providing them with a gamut of services that instils confidence and puts control back
in their hands- just the way they want every moment of their life to be.
Our
Purpose
About Niva Bupa Health Insurance Company
Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance
Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI
LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare
company with a legacy of providing specialized healthcare services for over 70 years.
Niva Bupa's growth story has been phenomenal. We are one of the fastest growing Stand Alone
Health Insurers in the country with a current employee strength of 7000+ with growth rate of
154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house
claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr
GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth
journey to achieve it.
Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the
best workplaces in the BFSI industry.
Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce,
and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation,
disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles
are led by women. We welcome specially-abled professionals to join our team.
Key Roles & Responsibilities
Primary Role Description
outcomes from the allocated Telesales center
Understand all organizations products, services, procedures and guidelines and
communicate same to all team members
Relationship Managers for the allocated centre
partner relationship on MBHI products, processes, guidelines including soft skills to
drive sales of Max Bupa Health Insurance solutions
adhered to; active engage, facilitate for customer calls on phone especially for
critical customers (ticket size, escalations etc)
industry standards
respective sector
Preferred Skill Set
policies, other business requirements (endorsements, claims etc)
Telesales set up in outbound/ inbound Telesales with teams
handling experience
Graduate & Post Graduate (In Any Field)
Key Measures of Performance
of getting optimum calls/ Leads and optimum Lead
conversion
objectives
Driving sales quality through controlling policy cancellations/ endorsements
Key Requirements - Experience & Skills
Interpersonal Skills
Negotiation Skills
Product Knowledge
Problem-Solving
Customer Focus
Key Functional Competencies
Functional competency Beginner
Intermediate
Expert
Convincing skills
Product/Insurance
Knowledge
Continuous Learning
Technology Proficiency
Team Work
Problem Solving &
Analytical Skills
Compliance & Regulatory
Knowledge
Customer Focus
Comments if Any/ Add.
Comp.
Comments if Any/ Additional Functional Competency
Behavioral Competency
Behavioral competency Beginner
Intermediate
Expert
Strategic Mindset
Entrepreneurship
Execution Excellence
Building High Performing
Teams
Comments if Any
Centre Head Chennai
Position Location
Area Manager Institutional Sales
Reports to Category
M7
Reporting Level
At Niva Bupa, our purpose is "to give every Indian the confidence to access the best
healthcare" by empowering them with knowledge, guiding them with expertise, and
providing them with a gamut of services that instils confidence and puts control back
in their hands- just the way they want every moment of their life to be.
Our
Purpose
- Commitment
- Innovation
- Empathy
- Collaboration
- Transparency
About Niva Bupa Health Insurance Company
Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance
Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI
LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare
company with a legacy of providing specialized healthcare services for over 70 years.
Niva Bupa's growth story has been phenomenal. We are one of the fastest growing Stand Alone
Health Insurers in the country with a current employee strength of 7000+ with growth rate of
154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house
claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr
GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth
journey to achieve it.
Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the
best workplaces in the BFSI industry.
Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce,
and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation,
disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles
are led by women. We welcome specially-abled professionals to join our team.
Key Roles & Responsibilities
Primary Role Description
- Daily Floor Management & Business Outcomes
outcomes from the allocated Telesales center
Understand all organizations products, services, procedures and guidelines and
communicate same to all team members
- Team management
Relationship Managers for the allocated centre
- Training & Quality
partner relationship on MBHI products, processes, guidelines including soft skills to
drive sales of Max Bupa Health Insurance solutions
adhered to; active engage, facilitate for customer calls on phone especially for
critical customers (ticket size, escalations etc)
industry standards
respective sector
- Relationship & Stakeholder management
Preferred Skill Set
policies, other business requirements (endorsements, claims etc)
Telesales set up in outbound/ inbound Telesales with teams
handling experience
- active approach in issue resolution
Graduate & Post Graduate (In Any Field)
Key Measures of Performance
- productivity, average
of getting optimum calls/ Leads and optimum Lead
conversion
objectives
Driving sales quality through controlling policy cancellations/ endorsements
Key Requirements - Experience & Skills
Interpersonal Skills
Negotiation Skills
Product Knowledge
Problem-Solving
Customer Focus
Key Functional Competencies
Functional competency Beginner
Intermediate
Expert
Convincing skills
Product/Insurance
Knowledge
Continuous Learning
Technology Proficiency
Team Work
Problem Solving &
Analytical Skills
Compliance & Regulatory
Knowledge
Customer Focus
Comments if Any/ Add.
Comp.
Comments if Any/ Additional Functional Competency
Behavioral Competency
Behavioral competency Beginner
Intermediate
Expert
Strategic Mindset
Entrepreneurship
Execution Excellence
Building High Performing
Teams
Comments if Any
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