CEC Officer-Retention-Credit Cards- Customer Experience Center-Contact Centre Inbound
Kotak Mahindra Bank
Date: 4 weeks ago
City: Thāne, Maharashtra
Contract type: Full time
CEC - Retention Officer- Credit cards
Job Role:
· Handling customer queries calls for Credit Cards Card Cancellation (L2 calls).
· Should have complete knowledge about Credit Card Process
· Adhering to agent-level Service Level Agreements (SLAs) specified by the process.
· Ensuring adherence to time schedules (Turn Around Time).
· Completing the logs specified by the process (End-of-day target).
· Adhering to Information Security norms and quality process norms.
· Staying updated and complying with any updates about the process.
· Acting on feedback given by Team Leader/Team Coach or Quality, or on coaching provided to the team as guidelines for improving performance.
· Providing inputs to improve work procedures that can enhance overall team performance.
Job Description:
· Graduate.
· At least 1-2 years of experience, with at least 6 months in a customer service role. Understanding of the call centre industry is an advantage.
· Excellent communication skills – Verbal & Written.
· Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays.
· Flexible to get scattered 8 Week Offs in a month with 9-hour shifts.
· Good listening skills and strong communication abilities.
· Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude and work with integrity.
· Team Player, collaborative, and self-motivated, including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers, and customers.
Job Role:
· Handling customer queries calls for Credit Cards Card Cancellation (L2 calls).
· Should have complete knowledge about Credit Card Process
· Adhering to agent-level Service Level Agreements (SLAs) specified by the process.
· Ensuring adherence to time schedules (Turn Around Time).
· Completing the logs specified by the process (End-of-day target).
· Adhering to Information Security norms and quality process norms.
· Staying updated and complying with any updates about the process.
· Acting on feedback given by Team Leader/Team Coach or Quality, or on coaching provided to the team as guidelines for improving performance.
· Providing inputs to improve work procedures that can enhance overall team performance.
Job Description:
· Graduate.
· At least 1-2 years of experience, with at least 6 months in a customer service role. Understanding of the call centre industry is an advantage.
· Excellent communication skills – Verbal & Written.
· Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays.
· Flexible to get scattered 8 Week Offs in a month with 9-hour shifts.
· Good listening skills and strong communication abilities.
· Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude and work with integrity.
· Team Player, collaborative, and self-motivated, including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers, and customers.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Power BI Developer Remote - Intern
Clinchcloud Solutions,
Thāne, Maharashtra
2 days ago
Power BI Developer Intern (Remote) - Join Our Dynamic Team!Location: RemoteThis is a Remote Position.Are you passionate about data analytics, business intelligence, and visual storytelling? We’re looking for an enthusiastic Power BI Developer Intern to join our innovative team. This is an excellent opportunity to gain hands-on experience with cutting-edge technologies while working remotely from anywhere in the world.What You’ll...
Construction Site Manager
Deerns India,
Thāne, Maharashtra
1 week ago
About Us -Deerns Spectrum Private Limited is the joint venture between Deerns Groep B.V. and Spectrum PharmaTECH Consultants Private Limited. As a fully integrated business of the globally operating Deerns Group, we specialise in high-end engineering services and are committed to delivering world-class engineering services across India, South Asia, and East Africa. Together, we offer comprehensive advisory, design, and engineering...
Field Sales Associate in Thane, Mumbai
GlamBox Xperience And Xpositions,
Thāne, Maharashtra
2 weeks ago
Key Responsibilities Work on sales generation - exhibition sales Work on client servicing - coordination with clients till we deliver the show Work on event promotions - promotion of the event within the trade.About Company: Glambox is an exhibition company, specialized in jewellery exhibitions across India. We organize a B2C exclusive jewellery expo in Kolkata & Guwahati in the brand...
