Category Manager

About the Company -

Urban Company is a tech-enabled home services marketplace. Customers use our

platform to book services, such as beauty treatments, haircuts, massage therapy,

cleaning, plumbing, carpentry, appliance repair, painting , which are delivered in the

comfort of their home and at a time of their choosing. We promise our customers a high

quality, standardized and reliable service experience. To fulll this promise, we work

closely with our hand-picked service partners, enabling them with technology, training,

products, tools, nancing, insurance, and brand, to help them succeed and deliver on

this promise.

Role & Team

-Urban Company India business is divided into three large verticals with several cor

ecategories within these verticals. Each category has a self-sustaining user offering an

dsupply pool and is led by a business head

.-Beauty vertica

lo Salon for women: Skin-care service

so Salon for women: Hair, nails and make-u

po Mens groomin

go Spa therapy for men and wome

no Treatment

s-Home vertica

lo AC and appliance repai

ro Cleaning and Pest contro

lo Electricians, Plumbers and Carpenter

so Paintin

g-Products Business (Largely B2B sales

)o Beauty & spa products: Both OEM and private label

so Water puriers, RO lters etc

.o Home solutions stor

eo Cleaning product

sThe category manager is accountable for onboarding the right quality supply to ensur

eneed is fullled with the right customer experience being delivered

.
What you'll d

o:There are 3 major roles within this manda

teOnboarding the right quality supply to ensure need is fullled with the rig

htcustomer experience being deliver

edEnsuring no breakage in daily operations in your city by building and retaini

nghigh quality supply for the catego

ryImplementing growth and quality improvement initiatives in sync with catego

ryheads at central lev

elImprove partner experience to build a long term supp

lyOwning above mandate will require you to do the followi

ngBuilding a strong bond with service professionals in your ci

tyPerforming tight processes and SOPs in the city related to partner onboardin

g,service quality improvement, et

c.Getting to the depth of understanding real issues on the ground related

tocustomer experience, partner onboarding, etc. and solving the same in

asystematic mann

erApply communication and reasoning skills to on board the right partners to t

heUC platfo

rmWhat we nee

d:Eager, committed to excellence and have a consistent track record of strong performan

ce1-2 years of work experien

ceBachelors degree is mandato

ryAbility to work in an environment that is fast paced, execution focused and is highly focused on achieving desired outcome

s.Strong reasoning and communication skil

lsProactive and results-oriented attitu

deWhat can you expec

t:Purpose led mission to transform life of partners while building a catego

rydening compa

nyEmpowering work environment with high ownership, trust and opportunities

tolearn and gr

owA culture of mentorship, collaboration and innovati

onA technology rst minds

etEmployee benefitts to meet all your well being nee